Samantha Jeffrey, Godek International – October 2014
We didn’t know where to start and needed guidance about what to do and how to approach getting all our documentation up to scratch.
Jeff Keane our consultant, was easy to work with and very effective. He did everything he said he was going to do and he was a pleasure to work with. It wasn’t the daunting task that we initially thought it would be.
We have recently become certified to all three standards and we anticipate it will differentiate us from our competitors as to date; none of them have this certification.
Overall, we were very impressed with Jeff’s professionalism. He was very approachable and very helpful and made the whole process very easy.
Gee Singh, Senior Geotechnical Engineer, Ground Science Pty Ltd – May 2014
Craig D’Souza, the consultant we worked with, had a great understanding of the nature of our business and he went through the whole process with me providing the necessary feedback and suggestions for continued improvement.
Following the internal audit, areas requiring improvement were discussed and suitably addressed under the close monitoring and supervision of Craig.
Working with ICS exceeded my expectations. Craig was willing to explain all aspects and factors of this process. He was always open to discussion and helped further enhance my understanding and knowledge of the OHS and Quality systems, as opposed to just providing yes and no answers.
Connie Musumeci, Business Manager Daac Holdings
Graham Wise-Position Partners
“The consultant Stephen provided and excellent 2 day workshop which was commenced by getting the mindset of change in all of the participants and then breaking down the processes to show what was hindering performance. We then set an action plan for change. We were very satisfied with the results and found the breakdown in time and costs very informative.”
Trevor Suridge, Operations Supervisor, Milin Haulage Pty Ltd – April 2014
We are currently progressing through the Gap Analysis and Kate has continued to provide beneficial feedback and guidance.
Again, many thanks for putting Kate onto us; she has restored a lot of faith in the OH&S system!
Kelly Barnett Vincent Chrisp & Partners Pty Ltd 11 December 2013
Brek Mansfield, Metcalf Crane Services – 18 March 2014
Stuart was a gentleman. He was also very helpful and informative and assisted us greatly in advising us of what is involved in the forthcoming audit. We have mentioned to him that once we are certified, we would like Stuart to continue to work with Metcalf Cranes on a semi-regular basis to keep things in order and we will definitely be in touch with Stuart again to request more of his time.
Holly Mendham, Beechworth Bakery- 23 April 2014
We discussed a new approach and decided to build an independent business specific plan to suit our requirements which we could use companywide- instead of having 6 individual plans.
We appointed ICS to assist us with building this system and they offered what we required.
Glenda Hamilton, the consultant worked with us with ease after an initial chat about what we needed. We were most impressed with the accessibility and useability of the new system and the fact that it is electronic and easy to navigate and amend. For example, if someone wants to know how to handle certain products when they are deliveries they can refer to the plan and the information is all there.
ICS were really good with following up with us as we had a lot of things going on in the background and they kept in regular touch with us to maintain the flow of the project.
Angelo Pignalosa, ROTHELOWMAN – 5 December 2013
We engaged ICS as an expert to assist us. ICS initially reviewed our current systems and processes, identifying any gaps and assisted us to fill these gaps and produce a Management System manual.
Everyone at ICS was very friendly to deal with and all requests were responded to promptly. The consultant Paul Lanagan was good and knowledgeable and assisted us in some areas outside of his formal paid sessions, ie telephone queries.
ICS offered an all round service which we were very happy with.
As a result of the project, it has brought us to the attention of gaps with regard to safety in the workplace.
The project has also prompted us to update our inspection processes to ensure that the fire safety procedures are maintained and it has also allowed personnel to come on board with regard to QA processes, ie reviewing of documentation.
We were pleased that the project was completed promptly and on budget.
Margo Kozicki, Snr Environmental Assessment Officer, Statutory Planning and Heritage Department of Transport, Planning and Local Infrastructure – February 2014
Heather and Stephen were systematic and very thorough in their approach and it showed their auditing skills very well. They both had a personable way of dealing with our staff.
As a result of the project we are considering taking our system one step forward and may set up a quality system. We will use the beneficial Gap Analysis report which was provided by Integrated Compliance Solutions to do this if we go ahead.
We were very happy with Heather and Stephen’s ability to understand how we do business and make recommendations on how we can improve our systems. We enjoyed the working relationship with them, their approach and ability to meet our brief.
John Fagan, Warren & Brown Technologies Pty Limited
Before working with ICS, we needed a fresh set of eyes to look at our existing documentation and systems.
Stephen highlighted areas which were more critical than we first thought and suggested putting certain controls in place within the organisation.
It is too early to tell as we need to action Stephen’s recommendations, however Stephen has brought certain things to our attention that we would have otherwise over-looked.
Stephen’s approach worked well. He involved people internally well which is sometimes a problem and the whole process worked well. He put together a good presentation which was engaging. He has also stayed in touch with good follow up and has asked if there is anything else we need.
Andrew Hudson, Director Window Energy Solutions
Initially I thought the process would require a one or two hour meeting for Integrated Compliance Solutions to build an understanding of our company. Heather and her colleague Stephen actually spent a whole day with me, understanding what W.E.S. are about and also giving fabulous business advice with regard to processes, procedures and documentation.
The completed booklet has now been delivered and it is even better than I had hoped. I have already given it to three contacts and the feedback on the booklet and the professionalism of W.E.S. has certainly made the process worthwhile. This business profile booklet, I believe, will help us to attain major clients with large contracts.
I would certainly recommend Heather and Integrated Compliance Solutions to anyone or any Company wishing to do a similar project.
Frank Pizi, ANZ
One of the operators made a point of commenting that Hemant picked up a few improvements they hadn’t thought of that were very useful that they intended implementing immediately. The reports provided were succinct, self explanatory and user friendly- you didn’t have to be a food industry expert to understand them.
Hemant was also conscientious in returning to validate that issues had been addressed where required. Similarly Integrated Compliance Solutions, who supplied Hemant to us, provided their quotations and the required documents (including reports, certificates and letters to council) as required without any problems.
In general, the engagement worked seamlessly and all was performed in a professional and timely manner. I would definitely recommend ICS and Hemant for future work of this type.
Jane Bond, Sunpower Corporation
Stephen’s experience in process excellence was evident. He quickly understood our existing business systems which allowed us to ameliorate existing processes before implementing anything new.
In the event we did implement new processes, he knowledgeably guided us on the most efficient way to do so that aligned with ISO 9001:2015 standard. He was readily available to consult and provided thoughtful, concise feedback when requested.
Wilf Johnston, Sunpower Corporation
We had a very short time frame with tight deadlines, but with Stephen’s assistance, we met our deadlines and achieved certification right on schedule.
Martin Premachandra, Blue Sky Services (Vic) Pty Ltd
His expertise helped us to improve our current systems and achieving our certification on ISO 9001:2015. Our processes are now much more efficient and I believe it helped us to grow as a business.
We are now able to track daily/weekly and monthly processes and take accountable management decisions. Now we use Ron Alderson’s expertise on a regular basis. He has input so much into our systems and we are planning to use Integrated Compliance Solutions towards achieving ISO 14001 in early 2013.
Ricky, Blue Sky Cleaning
The Consultant, Ron Alderson was very supportive and helped us develop new systems and gave us ideas on how we could improve existing processes, streamlining the way we work.
Our processes are now much more efficient. We are now able to track daily processes which we were not doing previously which Ron highlighted and put this system in place.
We would love to have Ron back again. He has input so much into our systems and has helped us so much. He has made the processes much more effective than they used to be, especially with admin work and accounting which has eased my workload. Ron gave 100 %.
Steve Shore, SRS Construction & Management Services Pty Ltd
From our very first meeting we could tell that he is an expert in this field and his professionalism and knowledge have continued to prove this to us along the journey. He has been willing to help us in any way and has worked with us to develop a system that is tailor made for our company, and that will be easy for us to operate. He is a great communicator and the system that he has developed for us this far has already exceeded our expectations.
For any future clients, Stephen is the man to deal with.
Jeff James, Newco
The Consultant, Ron Alderson, basically took over the role and ran it, cutting the processes down and streamlining them. Ron has been very good for our business and did everything we wanted him to do.
Leanne Taylor, Jotun Australia Pty Ltd
He had very good technical knowledge especially environmentally and helped to explain some things about systems which we hadn’t understood.
Sue Bell, Belmatic Industries
They helped us with the consolidation and efficiency of our internal auditing matters. Since appointing them, the time efficiency of our business has now been improved and they have helped with the consistency of our reporting and we now have the ability to confirm or identify problems when they arise.
We were very happy with Stuart Wattis the Consultant employed by Integrated Compliance Solutions and we would have no hesitation in recommending the organisation to a business associate or friend if they require this type of service.
Emma Smith, Fyna Foods
I am championing the quality systems at this site and I found his knowledge very beneficial to help me prepare for this audit and I really appreciated him spending a bit of extra time with me to really dig down and sort out a few issues with the systems here.
I will be recommending him again to our Senior Management.
Thank-you for all your assistance.
Rod Cooper, Australian Orthotic Technologies
Very personable and good level of communication with grass roots level staff and quality manager
The implementation of our quality system through ICSs guidance has significantly improved our business practices and ability to consistently meet our customer requirements. We are very pleased with the outcomes that have been achieved.
Deborah Scott, eLearning People Pty Ltd
Heather has organised our Internal Audit schedule and offered suggestions for ways to improve our quality systems to make it more user friendly.
Heather is friendly and professional and was able to work well with the members of our team. Her reports were comprehensive and offered good suggestions for improvement as well as identifying possible areas of weakness in our system.
Sian Duffin, Interactive Pty Ltd/Erase IT
The first thing that Stephen did was to perform internal audits in seven areas to determine our level of compliance. That was a starting point and we worked on correcting any non-compliances in preparation for our external audit.
Stephen then helped us through the external audits because he gained knowledge around our system and he used that knowledge to help guide the external auditor.
Stephen was really good; he was very professional and knowledgeable about the standard and was able to provide us with really good advice. Without his help, the external audit may have resulted in non-compliance.
Jarrod McShane, Active Life Technologies – June 2014
Andy Holmes was our consultant and we were really impressed with Andy’s approach and planning. It was a very well thought out and simplified process. Andy was able to assess the situation and figure out exactly what it was that we needed, why it was needed and how to satisfy the TGA without an excessive workload.
Through Andy’s simplification of the processes, we were able to learn his approach and reapply to all of our procedures.
ICS completely exceeded our expectations. Andy’s approach was quite unique and more than we expected.
Overall, we were very happy with the achieved results.
Julia Cockrum, Vincent Chrisp (Architects)
Mostly Ron just helped us make changes to what we were already doing and to translate the requirements into practical and realistic solutions which improved our business and didn’t add a lot of extra paperwork.
And finally, we passed our audit with flying colours and no issues!
We were delighted.
Nicole Hare, Moonee Valley Race Course
Our consultant always maintains his professionalism, is polite and helpful in all instances and generously shares his knowledge.
Pam Dennis, Certatech
Paul has been fantastic in our efforts to achieve accreditation. His knowledge across all 3 requirements, Quality, Safety and Environment is second to none. We are extremely satisfied with service provided by ICS.
Sean Holmes, Guardrail Installations
ICS went over the management system we had and went over the checklist of requirements and between the two of those established what was missing and what was needed to be expanded on. We had an initial visit from Heather Bienefelt, the company Director. This is how I like to do things. I like to meet the person who I will be working with. We also had a visit from a senior consultant, Stephen Nicholson who went over everything as well and went away, reviewed all Doc’s and reported back to Heather as to what needed to be done. The requirements were presented to another consultant, Karen Willis who had worked previously with Vic Roads and was used to working with this type of project. Karen submitted the revised documentation to me for review within a short time-frame.
Our client has reviewed the revised documentation and they accepted it immediately. They were very happy with the turnaround and our efficiency and we have ICS to thank for that. I think that the updated management system will enable us to pick up more work from our client more often. The project was very streamlined and pretty easy. It cost me half a dozen hours of my time to answer questions and the project went well.
Kylie Betts, Northern Support Specialists – July 2014
Heather was fantastic. She fitted into our environment really well and was able to assist in terms of working in the disability sector, which is historically a sector that does not fit into the ISO framework. Heather was very knowledgeable and was able to really customise the ISO to fit the organisation.
We have now been able to gain accreditation in our sector. NSS has a stronger and more consistent approach to quality, and our people have more knowledge, the key now is to move forward with a continuous improvement approach.
ICS have exceeded our expectations in terms of the way that Heather was able to make a complex system fit into our current system and made it specific to the disability sector. Heather was non judgmental in her approach which was particularly helpful in terms of allowing us to develop a good working relationship and to make a positive impact.
Harbhajan Heyer, E Systems
I am a good judge of character and when I read Paul’s details, I was confident even before I met him. I was right about him. Paul is very good and you won’t find many consultants like that out there. He got on with the team here. He was diplomatic and approachable while putting the message across.
He has got the background for our industry and he was spot on and had a very thorough understanding. He was methodical, easy to approach and easy to deal with. He listened to you and did not just give his opinion. He was pretty proactive and good at advising what was required.
Paul was approachable and is really good with people. I was really concerned about getting certification to ISO 9001 and 14001. Paul assured me. He was always more positive than I was and very encouraging and very much focused.
I have dealt with Paul since August and myself and other members of the team did not have any issues, his work speaks for himself.
From an Industry point of view he was very good, I cannot fault him and I would definitely recommend him.
Oliver Bain, Abdex Industries
On completing the Gap Analysis, Linda McNeill, our consultant at ICS helped us with the findings and put procedures in place for us to get in line with ISO 9001:2015.
The new procedures should in theory allow our business to run more smoothly.
Linda was very professional, very eager and very approachable.
We set a very narrow time-frame of 3 months and we managed to do it with ICS' help.
Jeremy Kloppenborg, Jonoco Pty Ltd
Jonoco's existing management systems were quite basic so it was a case of virtually starting from scratch.
From the very outset, the advice, support and experience that Stephen has provided has been invaluable. His knowledge of business management systems is extensive and he always finds innovative solutions to the myriad of issues we faced on our journey to system compliance.
Working together we have been able to create a business management system tailored to the nature and size of our business and we are grateful for his support.
I would definitely recommend Stephen as a business management consultant for any business especially for small to medium size enterprises.
Kate Partenio, GTA Consultants
Paul Lanagan reviewed our legislative requirements for OHS and EMS and then commenced a gap review of compliance to AS 4801 and ISO 14001. Following this he provided new procedures in relation to the management aspects of the two standards for inclusion in our existing quality management system. Paul was easy to deal with. He quickly understood our needs and responded as they grew. He took the time to listen to how we operated and taught us a lot in easy language about how we can fit the additional compliance requirements into our QMS.
Laresa Bassi, Construct Traffic
We contacted ICS to perform this service for us. This turned out to be a very successful process. It was very straightforward. ICS did all the ground work and liaised with us for information that we needed to provide. Their help took a lot off my plate at a very busy time. Next time it’s going to be even easier because ICS has prepared everything.
We are now compliant and as a result we have also been invited to submit a tender for upcoming works. Since then, we have also been able to easily comply with two more prequalification systems as a result because all the documentation was in place.
I worked with Marina from ICS on this project. Marina was very professional in her approach both to PICS and ourselves and we found her very easy to communicate with. Using this service certainly made my life much easier!
Anna Goodwill, Platinum Group
The consultant, Karen Willis was fantastic and had great communication skills. Karen looked in depth into our current system and the processes that we had in place and provided us with very relevant feedback about what we were required to do to become compliant with both standards. Karen provided a list of all the requirements to achieve certification.
Karen would take the time to sit and discuss everything with us, which ultimately gave us a very clear indication of the type of things we needed to improve.
We are still in the process of going through everything that Karen suggested and we are confident that in the long term our business will improve overall.
Shannon Peterson, Gabbin Paper Tubes – 31 August 2016
Luana, our ICS consultant, has been fantastic. She has great communication skills, is efficient and good at what she does. We are very happy with her.
The continuation of the maintenance of our quality management system has had a continued positive impact on our business.
Nigel Crump, VicSPA
Stephen Nicholson was our consultant and was absolutely excellent. We had a really good working partnership.
It is still early stages, but we are already receiving more recognition within the industry.
Jodie Hanson, CRASH Guardrail Installations Pty Ltd
We are only a small family business and are staff are more involved in the operation side of it, therefore the terminology that was used was unfamiliar and quite difficult for us to understand. Linda was able to clearly communicate with us in a manner that we could easily understand, which was a great help.
Overall the experience was absolutely brilliant. We were unsure of the process but between the emails to and from ICS and Linda’s visit we felt really comfortable.
Nathan Brown, Major Property Services
Karen Willis was our consultant and she was perfect for both Daniel and I. Karen had a great grasp of what we needed and when we provided the documents we had, Karen was able to marry them up with the new format and make it all consistent. We now have a really great template for everything.
Karen was very accommodating and she came to our office, which worked very well for us. The work was all done to a really high standard.
We’ve had a really good experience with both Karen and Heather, and we thank them a lot.
Alan Goodridge, Peracon, 1 September, 2016
We were very happy with Geff, he augmented our systems to bring them into shape and prepared the required procedures, forms and policies.
Rod Cooper, Ossur, 6 September, 2016
Our ICS consultant, Heather, conducted a complete review of our system and made recommendations as to what was required for the upgrade and then assisted with the preparation of documents.
Heather was thorough and efficient ensuring that we got exactly what we required without spending time on things that we didn’t need.
During the audit, the auditor commented that Heather had done a great job in preparing the necessary materials without going over the top. The auditor was very impressed with the way that Heather tackled the requirements of the new standard by doing a SWOT, followed by a Risk Analysis.
Heather was excellent; she is really good at being consultative and helping come up with the answers. The upgrade of the system has given us a better understanding for the future planning of the business and I would highly recommend Heather’s services.
Chantal Sargeant, Naturecall
ICS assisted by removing the layer of confusion that was our system. They gave us a simple list of achievable objectives, while educating us at the same time.
Our consultant, Ruth Lee was excellent. Many people can find systems, procedures etc very confusing and overwhelming but Ruth explained everything very simply and clearly, making my job as the systems coordinator easier as I was able to learn myself and then educate the rest of the business.
Our business now has a lot more clarity and more structure. We now have more opportunity to improve.
I would highly recommend Ruth and ICS to any business looking at implementing an integrated system into their business.
Andrew Lee, MB Couplers Pty Limited – March 2017
When we first started working together, we had various processes and things we were doing but we didn’t really have them collated and arranged in such a way which allowed flow with our database and procedure documentation.
Jeff Keane, our consultant, helped a lot with the outlining and setting out of what we needed to fill the gaps and he helped us put a standard structure around what we did already and made it ISO compliant as well.
Jeff’s communication style was excellent and he got on with everyone very well. Jeff communicated well with management and other staff and he was good at following up any issues.
We have completed a successful external audit and we are now certified to ISO 9001:2015.
Overall, we set out our targets and timelines at the start and Jeff worked well with us to achieve those deadlines. He provided the technical know-how to have the right documentation in place and we were able to work together and keep a time schedule at the same time.
We will be continuing to work with Jeff and ICS in the future to maintain our Quality management system.
Dean Michael – Julian Wood Bookseller Pty Ltd
Stephen Nicholson, our ICS consultant helped us develop a Quality and OHS management system which was ISO compliant.
Stephen’s style and ability to communicate with our staff was excellent.
Having a compliant ISO Quality and OHS management system has allowed us to compete in tenders and satisfy the corporate criteria. It also allowed us to identify areas where we are lacking in systems and subsequently improve them.
Brent Moloney, Executive Security Solutions
Jeff Keane created a full plan for each and gave us all the tools to set this up in the business.
We were very happy with Jeff. He was readily available to take calls or emails at any time. He kept his promises and always provided the answers I needed.
Having certification to ISO 9001, ISO 14001 and AS 4801 has opened new opportunities such as government contracts and tightened things up overall. We now have better record keeping and systems in place which has since highlighted issues that we can now address.
Harbhajan Heyer, Elbit Systems of Australia Pty Ltd
We were 35-40% into it when Paul Lanagan was appointed. I am a good judge of character and when I read Paul’s details, I was confident even before I met him. I was right about him. Paul is very good and you won’t find many consultants like that out there. He got on with the team here. He was diplomatic and approachable while putting the message across. He has got the background for our industry and he was spot on and had a very thorough understanding. He was methodical, easy to approach and easy to deal with. He listened to you and did not just give his opinion. He was pretty proactive and good at advising what was required.
Paul was approachable and is really good with people. I was really concerned about getting certification to ISO 9001 and 14001. Paul assured me. He was always more positive than I was and very encouraging and very much focussed. I have dealt with Paul since August and myself and other members of the team did not have any issues, his work speaks for himself.
From an Industry point of view he was very good, I cannot fault him and I would definitely recommend him.