When we initially made contact with ICS, there was a very quick response with a name of the person that the company felt could achieve this task, Linda McNeill. They provided a copy of Linda’s bio including her background and this was enough for us to make a decision that Linda was the right person and in the right location. We decided we could take it further.
Linda is one of the few consultants we have worked with where we had great feedback from everybody she was involved with. She is enthusiastic, positive and very efficient in the way she handles things and people came away from being interviewed, with a sense she knew her stuff and they felt very comfortable talking to her. She also broadened the scope and didn’t just stick to the initial brief. She went beyond and dug a bit deeper and fulfilled the report in a more comprehensive way.
Linda came in and provided a quick turnaround to produce the report and she did so efficiently.
It is a bit early to tell what impact this report has had on our business as it is currently being considered by stalk holders, however so far feedback has been positive to the ideas she has put forward. It is a complex process and challenges lie ahead, however we hope to turn her great ideas into reality with the resources and structure we have got.
We hope we can take advantage of her expertise going forward as having a mentor/expert is one of the options we think will need to be taken forward to maximise the benefit of her advice.
- Goulburn Valley Water
Andy Holmes was our consultant and we were really impressed with Andy’s approach and planning. It was a very well thought out and simplified process. Andy was able to assess the situation and figure out exactly what it was that we needed, why it was needed and how to satisfy the TGA without an excessive workload.
Through Andy’s simplification of the processes, we were able to learn his approach and reapply to all of our procedures.
ICS completely exceeded our expectations. Andy’s approach was quite unique and more than we expected.
Overall, we were very happy with the achieved results.
- ActivLife Technologies
I am championing the quality systems at this site and I found his knowledge very beneficial to help me prepare for this audit and I really appreciated him spending a bit of extra time with me to really dig down and sort out a few issues with the systems here.
I will be recommending him again to our Senior Management.
Thank-you for all your assistance.
- Fyna Foods
Jonoco's existing management systems were quite basic so it was a case of virtually starting from scratch.
From the very outset, the advice, support and experience that Stephen has provided has been invaluable. His knowledge of business management systems is extensive and he always finds innovative solutions to the myriad of issues we faced on our journey to system compliance.
Working together we have been able to create a business management system tailored to the nature and size of our business and we are grateful for his support.
I would definitely recommend Stephen as a business management consultant for any business especially for small to medium size enterprises.
- Jonoco Pty Ltd
Thanks so much everyone for you guidance and support. Especially Stephen.
The system is already paying itself back.
If it wasn't, I probably wouldn't be here relaxing!!
- Geelong Orthotics
Heather was fantastic. She fitted into our environment really well and was able to assist in terms of working in the disability sector, which is historically a sector that does not fit into the ISO framework. Heather was very knowledgeable and was able to really customise the ISO to fit the organisation.
We have now been able to gain accreditation in our sector. NSS has a stronger and more consistent approach to quality, and our people have more knowledge, the key now is to move forward with a continuous improvement approach.
ICS have exceeded our expectations in terms of the way that Heather was able to make a complex system fit into our current system and made it specific to the disability sector. Heather was non judgmental in her approach which was particularly helpful in terms of allowing us to develop a good working relationship and to make a positive impact.
- Northern Support Specialists
We contacted ICS to perform this service for us. This turned out to be a very successful process. It was very straightforward. ICS did all the ground work and liaised with us for information that we needed to provide. Their help took a lot off my plate at a very busy time. Next time it’s going to be even easier because ICS has prepared everything.
We are now compliant and as a result we have also been invited to submit a tender for upcoming works. Since then, we have also been able to easily comply with two more prequalification systems as a result because all the documentation was in place.
I worked with Marina from ICS on this project. Marina was very professional in her approach both to PICS and ourselves and we found her very easy to communicate with. Using this service certainly made my life much easier!
- Construct Traffic
Karen Willis was our consultant and she was perfect for both Daniel and I. Karen had a great grasp of what we needed and when we provided the documents we had, Karen was able to marry them up with the new format and make it all consistent. We now have a really great template for everything.
Karen was very accommodating and she came to our office, which worked very well for us. The work was all done to a really high standard.
We’ve had a really good experience with both Karen and Heather, and we thank them a lot.
- Major Property Services
Our consultant, Paul has been fantastic in our efforts to achieve accreditation. His knowledge across all 3 requirements, Quality, Safety and Environment is second to none. We are extremely satisfied with service provided by ICS.
Our ICS consultant, Heather, conducted a complete review of our system and made recommendations as to what was required for the upgrade and then assisted with the preparation of documents.
Heather was thorough and efficient ensuring that we got exactly what we required without spending time on things that we didn’t need.
During the audit, the auditor commented that Heather had done a great job in preparing the necessary materials without going over the top. The auditor was very impressed with the way that Heather tackled the requirements of the new standard by doing a SWOT, followed by a Risk Analysis.
Heather was excellent; she is really good at being consultative and helping come up with the answers. The upgrade of the system has given us a better understanding for the future planning of the business and I would highly recommend Heather’s services.
They helped us with the consolidation and efficiency of our internal auditing matters. Since appointing them, the time efficiency of our business has now been improved and they have helped with the consistency of our reporting and we now have the ability to confirm or identify problems when they arise.
We were very happy with Stuart Wattis the Consultant employed by Integrated Compliance Solutions and we would have no hesitation in recommending the organisation to a business associate or friend if they require this type of service.
- Belmatic Industries
Initially I thought the process would require a one or two hour meeting for Integrated Compliance Solutions to build an understanding of our company. Heather and her colleague Stephen actually spent a whole day with me, understanding what W.E.S. are about and also giving fabulous business advice with regard to processes, procedures and documentation.
The completed booklet has now been delivered and it is even better than I had hoped. I have already given it to three contacts and the feedback on the booklet and the professionalism of W.E.S. has certainly made the process worthwhile. This business profile booklet, I believe, will help us to attain major clients with large contracts.
I would certainly recommend Heather and Integrated Compliance Solutions to anyone or any Company wishing to do a similar project.
- Director Window Energy Solutions
I personally called Stephen to thank him and I am looking forward to going through additional suggestions in the new year with him. I would rate Integrated Compliance Solutions and in particular Stephen, as 10 out of 10!
- Business Manager Daac Holdings
His expertise helped us to improve our current systems and achieving our certification on ISO 9001:2015. Our processes are now much more efficient and I believe it helped us to grow as a business.
We are now able to track daily/weekly and monthly processes and take accountable management decisions. Now we use Ron Alderson’s expertise on a regular basis. He has input so much into our systems and we are planning to use Integrated Compliance Solutions towards achieving ISO 14001.
- Blue Sky Services (Vic) Pty Ltd
Ronie was a great communicator and got along with everyone within our company and his knowledge helped us to achieve accreditation by complying with the ISO standards.
ICS are a great organisation to work with and we would like to thank them, especially Ronie for their support.
- Indigenous Design
Stephen Nicholson was our consultant and was absolutely excellent. We had a really good working partnership.
It is still early stages, but we are already receiving more recognition within the industry.
The consultant, Karen Willis was fantastic and had great communication skills. Karen looked in depth into our current system and the processes that we had in place and provided us with very relevant feedback about what we were required to do to become compliant with both standards. Karen provided a list of all the requirements to achieve certification.
Karen would take the time to sit and discuss everything with us, which ultimately gave us a very clear indication of the type of things we needed to improve.
We are still in the process of going through everything that Karen suggested and we are confident that in the long term our business will improve overall.
- Platinum Group
ICS assisted by removing the layer of confusion that was our system. They gave us a simple list of achievable objectives, while educating us at the same time.
Our consultant, Ruth Lee was excellent. Many people can find systems, procedures etc very confusing and overwhelming but Ruth explained everything very simply and clearly, making my job as the systems coordinator easier as I was able to learn myself and then educate the rest of the business.
Our business now has a lot more clarity and more structure. We now have more opportunity to improve.
I would highly recommend Ruth and ICS to any business looking at implementing an integrated system into their business.
- Naturecall Environmental
Very personable and good level of communication with grass roots level staff and quality manager
The implementation of our quality system through ICSs guidance has significantly improved our business practices and ability to consistently meet our customer requirements. We are very pleased with the outcomes that have been achieved.
- Australian Orthotic Technologies
“We found the service of great value because it enabled us to progress our Business Management system strongly. Stephen is a clear communicator who was easily embraced by staff. He has EXCELLENT documentation and template development skills and a good ability to translate operational issues into Management strategy and business management system improvement. We would be very likely to recommend Stephen and ICS to others.”