Rod Cooper, Össur

We contacted ICS to update our Quality Management System to ISO 9001:2015. Our ICS consultant, Heather, conducted a complete review of our system and made recommendations as to what was required for the upgrade and then assisted with the preparation of documents. Heather was thorough and efficient ensuring that we got exactly what we required without spending time on things that we didn’t need. During the audit, the auditor commented that Heather had done a great job in preparing the necessary materials without going over the top. The auditor was very impressed with the way that Heather tackled the requirements of the new standard by doing a SWOT, followed by a Risk Analysis. Heather was excellent; she is really good at being consultative and helping come up with the answers. The upgrade of the system has given us a better understanding for the future planning of the business and I would highly recommend Heather’s services.