Testimonials

Chantal Sargeant, Naturecall Environmental

Naturecall had previously engaged another consultant to help with implementing an integrated management system. They were more OH&S focused and provided a large amount of system documentation to Naturecall which made it very confusing and hard to implement. We needed someone to do a complete review of our documents and make it simple and easier to follow while still being compliant.

ICS assisted by removing the layer of confusion that was our system. They gave us a simple list of achievable objectives, while educating us at the same time.

Our consultant, Ruth Lee was excellent. Many people can find systems, procedures etc very confusing and overwhelming but Ruth explained everything very simply and clearly, making my job as the systems coordinator easier as I was able to learn myself and then educate the rest of the business.

Our business now has a lot more clarity and more structure. We now have more opportunity to improve.

I would highly recommend Ruth and ICS to any business looking at implementing an integrated system into their business.

Chantal Sargeant,
- Naturecall Environmental
(Consulting & Strategy)

Integrated Compliance Solutions - Testimonials
4.0
2016-10-21T04:39:51+00:00

Chantal Sargeant,
- Naturecall Environmental
(Consulting & Strategy)

Naturecall had previously engaged another consultant to help with implementing an integrated management system. They were more OH&S focused and provided a large amount of system documentation to Naturecall which made it very confusing and hard to implement. We needed someone to do a complete review of our documents and make it simple and easier to follow while still being compliant. ICS assisted by removing the layer of confusion that was our system. They gave us a simple list of achievable objectives, while educating us at the same time. Our consultant, Ruth Lee was excellent. Many people can find systems, procedures etc very confusing and overwhelming but Ruth explained everything very simply and clearly, making my job as the systems coordinator easier as I was able to learn myself and then educate the rest of the business. Our business now has a lot more clarity and more structure. We now have more opportunity to improve. I would highly recommend Ruth and ICS to any business looking at implementing an integrated system into their business.

Gee Singh, Senior Geotechnical Engineer, Ground Science Pty Ltd

We recently contracted ICS to assist us with one of the many steps required to be pre-qualified with a governmental organisation for the purpose of tendering. We were required to have an internal audit and accreditation of our Quality and OHS Management System.

Craig D’Souza, the consultant we worked with, had a great understanding of the nature of our business and he went through the whole process with me providing the necessary feedback and suggestions for continued improvement.

Following the internal audit, areas requiring improvement were discussed and suitably addressed under the close monitoring and supervision of Craig.

Working with ICS exceeded my expectations. Craig was willing to explain all aspects and factors of this process. He was always open to discussion and helped further enhance my understanding and knowledge of the OHS and Quality systems, as opposed to just providing yes and no answers.

Gee Singh, Senior Geotechnical Engineer,
- Ground Science Pty Ltd
(Consulting & Strategy, Engineering)

Integrated Compliance Solutions - Testimonials
4.0
2014-07-04T10:28:29+00:00

Gee Singh, Senior Geotechnical Engineer,
- Ground Science Pty Ltd
(Consulting & Strategy, Engineering)

We recently contracted ICS to assist us with one of the many steps required to be pre-qualified with a governmental organisation for the purpose of tendering. We were required to have an internal audit and accreditation of our Quality and OHS Management System. Craig D’Souza, the consultant we worked with, had a great understanding of the nature of our business and he went through the whole process with me providing the necessary feedback and suggestions for continued improvement. Following the internal audit, areas requiring improvement were discussed and suitably addressed under the close monitoring and supervision of Craig. Working with ICS exceeded my expectations. Craig was willing to explain all aspects and factors of this process. He was always open to discussion and helped further enhance my understanding and knowledge of the OHS and Quality systems, as opposed to just providing yes and no answers.

Connie Musumeci, Business Manager Daac Holdings

We appointed Integrated Compliance Solutions to maintain our Integrated management system certified to ISO 9001, ISO 14001 and AS 4801. A Gap Analysis of our system was performed by Stephen Nicholson. We were extremely impressed with Stephen and his professional, yet friendly and easy to understand approach. ISO is not the easiest thing to implement but Stephen made it very simple for our company and after only one day on site, he highlighted areas of concern that I took on board and have made serious changes that in turn help the company and most importantly look after the safety of all staff.

I personally called Stephen to thank him and I am looking forward to going through additional suggestions in the new year with him. I would rate Integrated Compliance Solutions and in particular Stephen, as 10 out of 10!

Connie Musumeci,
- Business Manager Daac Holdings
(Trades & Services)

Integrated Compliance Solutions - Testimonials
4.0
2013-12-12T20:32:34+00:00

Connie Musumeci,
- Business Manager Daac Holdings
(Trades & Services)

We appointed Integrated Compliance Solutions to maintain our Integrated management system certified to ISO 9001, ISO 14001 and AS 4801. A Gap Analysis of our system was performed by Stephen Nicholson. We were extremely impressed with Stephen and his professional, yet friendly and easy to understand approach. ISO is not the easiest thing to implement but Stephen made it very simple for our company and after only one day on site, he highlighted areas of concern that I took on board and have made serious changes that in turn help the company and most importantly look after the safety of all staff. I personally called Stephen to thank him and I am looking forward to going through additional suggestions in the new year with him. I would rate Integrated Compliance Solutions and in particular Stephen, as 10 out of 10!

Angelo Pignalosa, ROTHELOWMAN

We appointed Integrated Compliance Solutions as we wanted to proceed with implementing a Quality, OHS and Environmental management system and obtain accreditation.

We engaged ICS as an expert to assist us. ICS initially reviewed our current systems and processes, identifying any gaps and assisted us to fill these gaps and produce a Management System manual.

Everyone at ICS was very friendly to deal with and all requests were responded to promptly. The consultant Paul Lanagan was good and knowledgeable and assisted us in some areas outside of his formal paid sessions, ie telephone queries.

ICS offered an all round service which we were very happy with.

As a result of the project, it has brought us to the attention of gaps with regard to safety in the workplace.

The project has also prompted us to update our inspection processes to ensure that the fire safety procedures are maintained and it has also allowed personnel to come on board with regard to QA processes, ie reviewing of documentation.

We were pleased that the project was completed promptly and on budget.

Angelo Pignalosa, ROTHELOWMAN
(Architecture & Design)

Integrated Compliance Solutions - Testimonials
4.0
2014-07-04T10:36:14+00:00

Angelo Pignalosa, ROTHELOWMAN
(Architecture & Design)

We appointed Integrated Compliance Solutions as we wanted to proceed with implementing a Quality, OHS and Environmental management system and obtain accreditation. We engaged ICS as an expert to assist us. ICS initially reviewed our current systems and processes, identifying any gaps and assisted us to fill these gaps and produce a Management System manual. Everyone at ICS was very friendly to deal with and all requests were responded to promptly. The consultant Paul Lanagan was good and knowledgeable and assisted us in some areas outside of his formal paid sessions, ie telephone queries. ICS offered an all round service which we were very happy with. As a result of the project, it has brought us to the attention of gaps with regard to safety in the workplace. The project has also prompted us to update our inspection processes to ensure that the fire safety procedures are maintained and it has also allowed personnel to come on board with regard to QA processes, ie reviewing of documentation. We were pleased that the project was completed promptly and on budget.
ViCSPA-logo

Nigel Crump, VicSPA

We realised a few years ago that we required an audit of our Quality Management system certifiable to ISO 9001:2015 and ICS were able to help resolve this situation by providing the guidance of what was needed and the direction required to move forward. The consultant utilised what we had already achieved without reinventing the wheel.

Stephen Nicholson was our consultant and was absolutely excellent. We had a really good working partnership.

It is still early stages, but we are already receiving more recognition within the industry.

Nigel Crump,
- ViCSPA
(Agriculture & Farming)

Integrated Compliance Solutions - Testimonials
4.0
2016-09-19T09:29:17+00:00

Nigel Crump,
- ViCSPA
(Agriculture & Farming)

ViCSPA-logo
We realised a few years ago that we required an audit of our Quality Management system certifiable to ISO 9001:2015 and ICS were able to help resolve this situation by providing the guidance of what was needed and the direction required to move forward. The consultant utilised what we had already achieved without reinventing the wheel. Stephen Nicholson was our consultant and was absolutely excellent. We had a really good working partnership. It is still early stages, but we are already receiving more recognition within the industry.

Steve Shore, SRS Construction & Management Services Pty Ltd

Stephen from Integrated Compliance Solutions has made us feel very comfortable and relaxed whilst going through the process of obtaining our OHS/Quality & Environmental Management Systems.

From our very first meeting we could tell that he is an expert in this field and his professionalism and knowledge have continued to prove this to us along the journey. He has been willing to help us in any way and has worked with us to develop a system that is tailor made for our company, and that will be easy for us to operate. He is a great communicator and the system that he has developed for us this far has already exceeded our expectations.

For any future clients, Stephen is the man to deal with.

Steve Shore, SRS Construction & Management Services Pty Ltd
(Building & Construction)

Integrated Compliance Solutions - Testimonials
4.0
2014-07-04T10:47:51+00:00

Steve Shore, SRS Construction & Management Services Pty Ltd
(Building & Construction)

Stephen from Integrated Compliance Solutions has made us feel very comfortable and relaxed whilst going through the process of obtaining our OHS/Quality & Environmental Management Systems. From our very first meeting we could tell that he is an expert in this field and his professionalism and knowledge have continued to prove this to us along the journey. He has been willing to help us in any way and has worked with us to develop a system that is tailor made for our company, and that will be easy for us to operate. He is a great communicator and the system that he has developed for us this far has already exceeded our expectations. For any future clients, Stephen is the man to deal with.

Trevor Suridge, Operations Supervisor, Milin Haulage Pty Ltd

Just a quick note, slightly belated, to say thank you for getting Kate Jackson to do our internal audit on 23 Apr. Her professionalism showed through at every turn! Not only did she speak in terms that a truck driver could understand but also went up and beyond what I would have expected for an audit, providing advice and guidance all the way through. A very refreshing approach considering our other encounters in trying to get this thing off of the ground!

We are currently progressing through the Gap Analysis and Kate has continued to provide beneficial feedback and guidance.

Again, many thanks for putting Kate onto us; she has restored a lot of faith in the OH&S system!

Trevor Suridge
- Operations Supervisor, Milin Haulage Pty Ltd
(Rental & Hiring Services)

Integrated Compliance Solutions - Testimonials
5.0
2014-07-04T10:31:13+00:00

Trevor Suridge
- Operations Supervisor, Milin Haulage Pty Ltd
(Rental & Hiring Services)

Just a quick note, slightly belated, to say thank you for getting Kate Jackson to do our internal audit on 23 Apr. Her professionalism showed through at every turn! Not only did she speak in terms that a truck driver could understand but also went up and beyond what I would have expected for an audit, providing advice and guidance all the way through. A very refreshing approach considering our other encounters in trying to get this thing off of the ground! We are currently progressing through the Gap Analysis and Kate has continued to provide beneficial feedback and guidance. Again, many thanks for putting Kate onto us; she has restored a lot of faith in the OH&S system!

Andrew Hudson, Director Window Energy Solutions

Window Energy Solutions employed Heather of Integrated Compliance Solutions to design and produce a business profile booklet outlining and promoting our Company. It was to outline W.E.S. strengths, processes, procedures, experience and products. The brief was to produce a document of honesty and quality that we could present to prospective clients.

Initially I thought the process would require a one or two hour meeting for Integrated Compliance Solutions to build an understanding of our company. Heather and her colleague Stephen actually spent a whole day with me, understanding what W.E.S. are about and also giving fabulous business advice with regard to processes, procedures and documentation.

The completed booklet has now been delivered and it is even better than I had hoped. I have already given it to three contacts and the feedback on the booklet and the professionalism of W.E.S. has certainly made the process worthwhile. This business profile booklet, I believe, will help us to attain major clients with large contracts.

I would certainly recommend Heather and Integrated Compliance Solutions to anyone or any Company wishing to do a similar project.

Andrew Hudson,
- Director Window Energy Solutions
(Trades & Services)

Integrated Compliance Solutions - Testimonials
4.0
2014-07-04T10:36:42+00:00

Andrew Hudson,
- Director Window Energy Solutions
(Trades & Services)

Window Energy Solutions employed Heather of Integrated Compliance Solutions to design and produce a business profile booklet outlining and promoting our Company. It was to outline W.E.S. strengths, processes, procedures, experience and products. The brief was to produce a document of honesty and quality that we could present to prospective clients. Initially I thought the process would require a one or two hour meeting for Integrated Compliance Solutions to build an understanding of our company. Heather and her colleague Stephen actually spent a whole day with me, understanding what W.E.S. are about and also giving fabulous business advice with regard to processes, procedures and documentation. The completed booklet has now been delivered and it is even better than I had hoped. I have already given it to three contacts and the feedback on the booklet and the professionalism of W.E.S. has certainly made the process worthwhile. This business profile booklet, I believe, will help us to attain major clients with large contracts. I would certainly recommend Heather and Integrated Compliance Solutions to anyone or any Company wishing to do a similar project.
United Pacific Industries (UPI)

Stephen Elverd, United Pacific Industries

In January 2017, UPI appointed Integrated Compliance Solutions to establish a Quality management system.

Our current system was pre-historic and needed a total revamp. We needed professional help in order to transition to the new standard and improve our existing system which had not been changed in 17 years.

ICS did the job and Stephen our consultant was fantastic. He provided great value and we were very happy with his work. I was happy to spend the money not just for compliance but to get the benefits of an upgraded system and we really do feel we have achieved that.

Our auditor said that it is some of the best work he has ever seen.

I would definitely recommend Heather and Stephen from Integrated Compliance Solutions to anyone considering working with them.

Stephen Elverd - Accountant
UPI (United Pacific Industries)
(Healthcare & Medical)

Integrated Compliance Solutions - Testimonials
4.0
2017-11-17T14:04:41+00:00

Stephen Elverd - Accountant
UPI (United Pacific Industries)
(Healthcare & Medical)

United Pacific Industries (UPI)
In January 2017, UPI appointed Integrated Compliance Solutions to establish a Quality management system. Our current system was pre-historic and needed a total revamp. We needed professional help in order to transition to the new standard and improve our existing system which had not been changed in 17 years. ICS did the job and Stephen our consultant was fantastic. He provided great value and we were very happy with his work. I was happy to spend the money not just for compliance but to get the benefits of an upgraded system and we really do feel we have achieved that. Our auditor said that it is some of the best work he has ever seen. I would definitely recommend Heather and Stephen from Integrated Compliance Solutions to anyone considering working with them.
Major Property Services -logo

Nathan Brown, Major Property Services

ICS assisted our company to create a compliant HSEQ management system.  They did this using their industry specific cleaning template system which was customised to our company and operations and compliant to ISO 9001:2015, ISO 14001 and AS 4801.

Karen Willis was our consultant and she was perfect for both Daniel and I. Karen had a great grasp of what we needed and when we provided the documents we had, Karen was able to marry them up with the new format and make it all consistent. We now have a really great template for everything.

Karen was very accommodating and she came to our office, which worked very well for us. The work was all done to a really high standard.

We’ve had a really good experience with both Karen and Heather, and we thank them a lot.

Nathan Brown,
- Major Property Services
(Trades & Services)

Integrated Compliance Solutions - Testimonials
4.0
2016-09-26T02:53:33+00:00

Nathan Brown,
- Major Property Services
(Trades & Services)

Major Property Services -logo
ICS assisted our company to create a compliant HSEQ management system.  They did this using their industry specific cleaning template system which was customised to our company and operations and compliant to ISO 9001:2015, ISO 14001 and AS 4801. Karen Willis was our consultant and she was perfect for both Daniel and I. Karen had a great grasp of what we needed and when we provided the documents we had, Karen was able to marry them up with the new format and make it all consistent. We now have a really great template for everything. Karen was very accommodating and she came to our office, which worked very well for us. The work was all done to a really high standard. We’ve had a really good experience with both Karen and Heather, and we thank them a lot.
Belmatic Industries - logo

Sue Bell, Belmatic Industries

Before we contacted Integrated Compliance Solutions, we were overwhelmed.

They helped us with the consolidation and efficiency of our internal auditing matters. Since appointing them, the time efficiency of our business has now been improved and they have helped with the consistency of our reporting and we now have the ability to confirm or identify problems when they arise.

We were very happy with Stuart Wattis the Consultant employed by Integrated Compliance Solutions and we would have no hesitation in recommending the organisation to a business associate or friend if they require this type of service.

Sue Bell,
- Belmatic Industries
(Manufacturing)

Integrated Compliance Solutions - Testimonials
4.0
2014-07-04T10:52:09+00:00

Sue Bell,
- Belmatic Industries
(Manufacturing)

Belmatic Industries - logo
Before we contacted Integrated Compliance Solutions, we were overwhelmed. They helped us with the consolidation and efficiency of our internal auditing matters. Since appointing them, the time efficiency of our business has now been improved and they have helped with the consistency of our reporting and we now have the ability to confirm or identify problems when they arise. We were very happy with Stuart Wattis the Consultant employed by Integrated Compliance Solutions and we would have no hesitation in recommending the organisation to a business associate or friend if they require this type of service.

Nicole Noy, Indigenous Design

When we first approached ICS we were in the process of putting together the documentation required for a Quality, Environmental and OHS management system. Ronie Magcamit, our consultant helped us with advice and guidance to ensure we were on track.

Ronie was a great communicator and got along with everyone within our company and his knowledge helped us to achieve accreditation by complying with the ISO standards.

ICS are a great organisation to work with and we would like to thank them, especially Ronie for their support.

Nicole Noy,
- Indigenous Design
(Consulting & Strategy)

Integrated Compliance Solutions - Testimonials
5.0
2017-09-24T11:43:51+00:00

Nicole Noy,
- Indigenous Design
(Consulting & Strategy)

When we first approached ICS we were in the process of putting together the documentation required for a Quality, Environmental and OHS management system. Ronie Magcamit, our consultant helped us with advice and guidance to ensure we were on track. Ronie was a great communicator and got along with everyone within our company and his knowledge helped us to achieve accreditation by complying with the ISO standards. ICS are a great organisation to work with and we would like to thank them, especially Ronie for their support.

Daniel Hogan, Goulburn Valley Water

We first started working with ICS, as we were looking for someone who had the skills to streamline, integrate and update our documented management system. We needed a consultant to provide a gap analysis and some milestones and targets for the future, as we didn’t have anyone within the business with that level of knowledge.

When we initially made contact with ICS, there was a very quick response with a name of the person that the company felt could achieve this task, Linda McNeill. They provided a copy of Linda’s bio including her background and this was enough for us to make a decision that Linda was the right person and in the right location. We decided we could take it further.

Linda is one of the few consultants we have worked with where we had great feedback from everybody she was involved with. She is enthusiastic, positive and very efficient in the way she handles things and people came away from being interviewed, with a sense she knew her stuff and they felt very comfortable talking to her. She also broadened the scope and didn’t just stick to the initial brief. She went beyond and dug a bit deeper and fulfilled the report in a more comprehensive way.

Linda came in and provided a quick turnaround to produce the report and she did so efficiently.

It is a bit early to tell what impact this report has had on our business as it is currently being considered by stalk holders, however so far feedback has been positive to the ideas she has put forward. It is a complex process and challenges lie ahead, however we hope to turn her great ideas into reality with the resources and structure we have got.

We hope we can take advantage of her expertise going forward as having a mentor/expert is one of the options we think will need to be taken forward to maximise the benefit of her advice.

Daniel Hogan,
- Goulburn Valley Water
(Government)

Integrated Compliance Solutions - Testimonials
4.0
2017-09-24T12:02:58+00:00

Daniel Hogan,
- Goulburn Valley Water
(Government)

We first started working with ICS, as we were looking for someone who had the skills to streamline, integrate and update our documented management system. We needed a consultant to provide a gap analysis and some milestones and targets for the future, as we didn’t have anyone within the business with that level of knowledge. When we initially made contact with ICS, there was a very quick response with a name of the person that the company felt could achieve this task, Linda McNeill. They provided a copy of Linda’s bio including her background and this was enough for us to make a decision that Linda was the right person and in the right location. We decided we could take it further. Linda is one of the few consultants we have worked with where we had great feedback from everybody she was involved with. She is enthusiastic, positive and very efficient in the way she handles things and people came away from being interviewed, with a sense she knew her stuff and they felt very comfortable talking to her. She also broadened the scope and didn’t just stick to the initial brief. She went beyond and dug a bit deeper and fulfilled the report in a more comprehensive way. Linda came in and provided a quick turnaround to produce the report and she did so efficiently. It is a bit early to tell what impact this report has had on our business as it is currently being considered by stalk holders, however so far feedback has been positive to the ideas she has put forward. It is a complex process and challenges lie ahead, however we hope to turn her great ideas into reality with the resources and structure we have got. We hope we can take advantage of her...
ActivLife Technologies-logo

Jarrod McShane, ActivLife Technologies

Our company produces medical products and as such we were required by the TGA to attain certification and the ability to carry out internal audits. As a small company it was difficult to do this for ourselves, which is the reason we enlisted the expertise of ICS.

Andy Holmes was our consultant and we were really impressed with Andy’s approach and planning. It was a very well thought out and simplified process. Andy was able to assess the situation and figure out exactly what it was that we needed, why it was needed and how to satisfy the TGA without an excessive workload.

Through Andy’s simplification of the processes, we were able to learn his approach and reapply to all of our procedures.

ICS completely exceeded our expectations. Andy’s approach was quite unique and more than we expected.

Overall, we were very happy with the achieved results.

Jarrod McShane,
- ActivLife Technologies
(Healthcare & Medical)

Integrated Compliance Solutions - Testimonials
5.0
2014-07-10T21:12:29+00:00

Jarrod McShane,
- ActivLife Technologies
(Healthcare & Medical)

ActivLife Technologies-logo
Our company produces medical products and as such we were required by the TGA to attain certification and the ability to carry out internal audits. As a small company it was difficult to do this for ourselves, which is the reason we enlisted the expertise of ICS. Andy Holmes was our consultant and we were really impressed with Andy’s approach and planning. It was a very well thought out and simplified process. Andy was able to assess the situation and figure out exactly what it was that we needed, why it was needed and how to satisfy the TGA without an excessive workload. Through Andy’s simplification of the processes, we were able to learn his approach and reapply to all of our procedures. ICS completely exceeded our expectations. Andy’s approach was quite unique and more than we expected. Overall, we were very happy with the achieved results.

Pam Dennis, Certatech

ICS Consulting have been instrumental in their assistance to Certatech during their accreditation period. Passing accreditation on all aspects first time was a great achievement and one we are very grateful to ICS more importantly to Paul and very proud of ourselves.

Our consultant, Paul has been fantastic in our efforts to achieve accreditation. His knowledge across all 3 requirements, Quality, Safety and Environment is second to none. We are extremely satisfied with service provided by ICS.

Pam Dennis,
- Certatech
(Telecommunications)

Integrated Compliance Solutions - Testimonials
5.0
2014-07-04T10:53:25+00:00

Pam Dennis,
- Certatech
(Telecommunications)

ICS Consulting have been instrumental in their assistance to Certatech during their accreditation period. Passing accreditation on all aspects first time was a great achievement and one we are very grateful to ICS more importantly to Paul and very proud of ourselves. Our consultant, Paul has been fantastic in our efforts to achieve accreditation. His knowledge across all 3 requirements, Quality, Safety and Environment is second to none. We are extremely satisfied with service provided by ICS.

Harbhajan Heyer, Elbit Systems

We first contacted Integrated Compliance Solutions as our QA Consultant had had an accident. We were 35-40 % into it when Paul Lanagan was appointed.

I am a good judge of character and when I read Paul’s details, I was confident even before I met him. I was right about him. Paul is very good and you won’t find many consultants like that out there. He got on with the team here. He was diplomatic and approachable while putting the message across.

He has got the background for our industry and he was spot on and had a very thorough understanding. He was methodical, easy to approach and easy to deal with. He listened to you and did not just give his opinion. He was pretty proactive and good at advising what was required.

Paul was approachable and is really good with people. I was really concerned about getting certification to ISO 9001 and 14001. Paul assured me. He was always more positive than I was and very encouraging and very much focused.

I have dealt with Paul since August and myself and other members of the team did not have any issues, his work speaks for himself.

From an Industry point of view he was very good, I cannot fault him and I would definitely recommend him.

Harbhajan Heyer,
- Elbit Systems
(Manufacturing)

Integrated Compliance Solutions - Testimonials
4.0
2014-09-16T22:32:30+00:00

Harbhajan Heyer,
- Elbit Systems
(Manufacturing)

We first contacted Integrated Compliance Solutions as our QA Consultant had had an accident. We were 35-40 % into it when Paul Lanagan was appointed. I am a good judge of character and when I read Paul’s details, I was confident even before I met him. I was right about him. Paul is very good and you won’t find many consultants like that out there. He got on with the team here. He was diplomatic and approachable while putting the message across. He has got the background for our industry and he was spot on and had a very thorough understanding. He was methodical, easy to approach and easy to deal with. He listened to you and did not just give his opinion. He was pretty proactive and good at advising what was required. Paul was approachable and is really good with people. I was really concerned about getting certification to ISO 9001 and 14001. Paul assured me. He was always more positive than I was and very encouraging and very much focused. I have dealt with Paul since August and myself and other members of the team did not have any issues, his work speaks for himself. From an Industry point of view he was very good, I cannot fault him and I would definitely recommend him.

Ben McMurtie, Geelong Orthotics

We had many systems in place but had reached the point where we wanted to become ISO 9001 compliant.

Stephen was our ICS consultant.  He commenced the project by looking at what systems we had in place and analysed it to see what we did and did not have in place and worked with us through the project providing training and mentoring.

We got on really well with Stephen, he is good natured, easy to work with and was a good mentor, without spoon feeding us.  He provided excellent training where it was required.

This has now given us the opportunity to strategize our long term goals and to sort out our systems through logical steps, processes and policies. This has given our company maturity. It has made our people more aware of their roles and responsibilities, KPIs and we’ve received good patient feedback.  It has also shown us not only how to collect data but also to put it to good use.

On the whole it has been a very good and interesting experience.

 

Ben McMurtie,
- Geelong Orthotics
(Healthcare & Medical)

Integrated Compliance Solutions - Testimonials
5.0
2018-01-24T15:54:32+00:00

Ben McMurtie,
- Geelong Orthotics
(Healthcare & Medical)

We had many systems in place but had reached the point where we wanted to become ISO 9001 compliant. Stephen was our ICS consultant.  He commenced the project by looking at what systems we had in place and analysed it to see what we did and did not have in place and worked with us through the project providing training and mentoring. We got on really well with Stephen, he is good natured, easy to work with and was a good mentor, without spoon feeding us.  He provided excellent training where it was required. This has now given us the opportunity to strategize our long term goals and to sort out our systems through logical steps, processes and policies. This has given our company maturity. It has made our people more aware of their roles and responsibilities, KPIs and we’ve received good patient feedback.  It has also shown us not only how to collect data but also to put it to good use. On the whole it has been a very good and interesting experience.  

Laresa Bassi, Construct Traffic

We had a requirement to go through a prequalification process with PICS to approve us to work with the Metro Trains Group in Melbourne. As we looked into the process it became clear that this was going to be quite a time consuming task.

We contacted ICS to perform this service for us. This turned out to be a very successful process. It was very straightforward. ICS did all the ground work and liaised with us for information that we needed to provide. Their help took a lot off my plate at a very busy time. Next time it’s going to be even easier because ICS has prepared everything.

We are now compliant and as a result we have also been invited to submit a tender for upcoming works. Since then, we have also been able to easily comply with two more prequalification systems as a result because all the documentation was in place.

I worked with Marina from ICS on this project. Marina was very professional in her approach both to PICS and ourselves and we found her very easy to communicate with. Using this service certainly made my life much easier!

Laresa Bassi,
- Construct Traffic
(Trades & Services)

Integrated Compliance Solutions - Testimonials
4.0
2015-05-12T19:18:10+00:00

Laresa Bassi,
- Construct Traffic
(Trades & Services)

We had a requirement to go through a prequalification process with PICS to approve us to work with the Metro Trains Group in Melbourne. As we looked into the process it became clear that this was going to be quite a time consuming task. We contacted ICS to perform this service for us. This turned out to be a very successful process. It was very straightforward. ICS did all the ground work and liaised with us for information that we needed to provide. Their help took a lot off my plate at a very busy time. Next time it’s going to be even easier because ICS has prepared everything. We are now compliant and as a result we have also been invited to submit a tender for upcoming works. Since then, we have also been able to easily comply with two more prequalification systems as a result because all the documentation was in place. I worked with Marina from ICS on this project. Marina was very professional in her approach both to PICS and ourselves and we found her very easy to communicate with. Using this service certainly made my life much easier!

Rod Cooper, Australian Orthotic Technologies

Great job in enrolling and including all staff in the process (despite some reluctant participants)

Very personable and good level of communication with grass roots level staff and quality manager

The implementation of our quality system through ICSs guidance has significantly improved our business practices and ability to consistently meet our customer requirements. We are very pleased with the outcomes that have been achieved.

Rod Cooper,
- Australian Orthotic Technologies
(Healthcare & Medical)

Integrated Compliance Solutions - Testimonials
4.0
2014-07-04T10:53:00+00:00

Rod Cooper,
- Australian Orthotic Technologies
(Healthcare & Medical)

Great job in enrolling and including all staff in the process (despite some reluctant participants) Very personable and good level of communication with grass roots level staff and quality manager The implementation of our quality system through ICSs guidance has significantly improved our business practices and ability to consistently meet our customer requirements. We are very pleased with the outcomes that have been achieved.
Jonoco-logo

Jeremy Kloppenborg, Jonoco Pty Ltd

Jonoco Pty Ltd made the decision to seek ISO 9001, AS 4801 and ISO 14001 compliance and engaged Stephen from ICS Pty Ltd to assist in that process.

Jonoco's existing management systems were quite basic so it was a case of virtually starting from scratch.

From the very outset, the advice, support and experience that Stephen has provided has been invaluable. His knowledge of business management systems is extensive and he always finds innovative solutions to the myriad of issues we faced on our journey to system compliance.

Working together we have been able to create a business management system tailored to the nature and size of our business and we are grateful for his support.

I would definitely recommend Stephen as a business management consultant for any business especially for small to medium size enterprises.

Jeremy Kloppenborg,
- Jonoco Pty Ltd
(Engineering)

Integrated Compliance Solutions - Testimonials
4.0
2015-01-14T15:36:43+00:00

Jeremy Kloppenborg,
- Jonoco Pty Ltd
(Engineering)

Jonoco-logo
Jonoco Pty Ltd made the decision to seek ISO 9001, AS 4801 and ISO 14001 compliance and engaged Stephen from ICS Pty Ltd to assist in that process. Jonoco's existing management systems were quite basic so it was a case of virtually starting from scratch. From the very outset, the advice, support and experience that Stephen has provided has been invaluable. His knowledge of business management systems is extensive and he always finds innovative solutions to the myriad of issues we faced on our journey to system compliance. Working together we have been able to create a business management system tailored to the nature and size of our business and we are grateful for his support. I would definitely recommend Stephen as a business management consultant for any business especially for small to medium size enterprises.

Frank Pizi, ANZ

Hemant Karkhanis audited a group of our retail food outlets in both South Melbourne and Docklands. From the first meeting I found Hemant to be very prompt, reliable with good communication skills which were more than adequate for the role. He got on well with the operators- and was courteous and very professional in his approach.

One of the operators made a point of commenting that Hemant picked up a few improvements they hadn’t thought of that were very useful that they intended implementing immediately. The reports provided were succinct, self explanatory and user friendly- you didn’t have to be a food industry expert to understand them.

Hemant was also conscientious in returning to validate that issues had been addressed where required. Similarly Integrated Compliance Solutions, who supplied Hemant to us, provided their quotations and the required documents (including reports, certificates and letters to council) as required without any problems.

In general, the engagement worked seamlessly and all was performed in a professional and timely manner. I would definitely recommend ICS and Hemant for future work of this type.

Frank Pizi, ANZ
(Banking & Financial Services)

Integrated Compliance Solutions - Testimonials
4.0
2014-07-04T10:37:54+00:00

Frank Pizi, ANZ
(Banking & Financial Services)

Hemant Karkhanis audited a group of our retail food outlets in both South Melbourne and Docklands. From the first meeting I found Hemant to be very prompt, reliable with good communication skills which were more than adequate for the role. He got on well with the operators- and was courteous and very professional in his approach. One of the operators made a point of commenting that Hemant picked up a few improvements they hadn’t thought of that were very useful that they intended implementing immediately. The reports provided were succinct, self explanatory and user friendly- you didn’t have to be a food industry expert to understand them. Hemant was also conscientious in returning to validate that issues had been addressed where required. Similarly Integrated Compliance Solutions, who supplied Hemant to us, provided their quotations and the required documents (including reports, certificates and letters to council) as required without any problems. In general, the engagement worked seamlessly and all was performed in a professional and timely manner. I would definitely recommend ICS and Hemant for future work of this type.

Kelly Barnett Vincent Chrisp & Partners Pty Ltd

Vincent Chrisp had an existing Quality management system in place; however it had lapsed over previous years with no one following or endorsing it. We commenced working with a government department recently and it was a requirement to have a certified QMS in place which gave us the opportunity to re-ignite our system. We appointed Integrated Compliance Solutions to conduct a health check of our system in the form of a compliance audit.

Jeff Keane the consultant appointed to work with us was very straight forward in his approach and he quickly formalised a plan where he identified some issues and where we needed to consolidate our system. As a result of the project, it has not only given us the opportunity to work with other government bodies but it has created a better system for our company which was previously running a bit haphazard and now all personnel are working to it. ICS were fantastic.

Kelly Barnett, Vincent Chrisp & Partners Pty Ltd
(Architecture & Design)

Integrated Compliance Solutions - Testimonials
4.0
2014-05-07T21:42:58+00:00

Kelly Barnett, Vincent Chrisp & Partners Pty Ltd
(Architecture & Design)

Vincent Chrisp had an existing Quality management system in place; however it had lapsed over previous years with no one following or endorsing it. We commenced working with a government department recently and it was a requirement to have a certified QMS in place which gave us the opportunity to re-ignite our system. We appointed Integrated Compliance Solutions to conduct a health check of our system in the form of a compliance audit. Jeff Keane the consultant appointed to work with us was very straight forward in his approach and he quickly formalised a plan where he identified some issues and where we needed to consolidate our system. As a result of the project, it has not only given us the opportunity to work with other government bodies but it has created a better system for our company which was previously running a bit haphazard and now all personnel are working to it. ICS were fantastic.

Jodie Hanson, CRASH Guardrail Installations Pty Ltd

We required a systems audit for Vic Roads for all standards, ISO 9001, AS 4801 and ISO 14001. We were very happy with the audit. Linda was really good.

We are only a small family business and are staff are more involved in the operation side of it, therefore the terminology that was used was unfamiliar and quite difficult for us to understand. Linda was able to clearly communicate with us in a manner that we could easily understand, which was a great help.

Overall the experience was absolutely brilliant. We were unsure of the process but between the emails to and from ICS and Linda’s visit we felt really comfortable.

Jodie Hanson
- CRASH Guardrail Installations Pty Ltd
(Building & Construction)

Integrated Compliance Solutions - Testimonials
4.0
2016-09-26T02:50:15+00:00

Jodie Hanson
- CRASH Guardrail Installations Pty Ltd
(Building & Construction)

We required a systems audit for Vic Roads for all standards, ISO 9001, AS 4801 and ISO 14001. We were very happy with the audit. Linda was really good. We are only a small family business and are staff are more involved in the operation side of it, therefore the terminology that was used was unfamiliar and quite difficult for us to understand. Linda was able to clearly communicate with us in a manner that we could easily understand, which was a great help. Overall the experience was absolutely brilliant. We were unsure of the process but between the emails to and from ICS and Linda’s visit we felt really comfortable.

Martin Premachandra, Blue Sky Services (Vic) Pty Ltd

It was a great experience working with Ron Alderson from Integrated Compliance Solutions.

His expertise helped us to improve our current systems and achieving our certification on ISO 9001:2015. Our processes are now much more efficient and I believe it helped us to grow as a business.

We are now able to track daily/weekly and monthly processes and take accountable management decisions. Now we use Ron Alderson’s expertise on a regular basis. He has input so much into our systems and we are planning to use Integrated Compliance Solutions towards achieving ISO 14001.

Martin Premachandra,
- Blue Sky Services (Vic) Pty Ltd
(Trades & Services)

Integrated Compliance Solutions - Testimonials
5.0
2014-07-04T10:45:44+00:00

Martin Premachandra,
- Blue Sky Services (Vic) Pty Ltd
(Trades & Services)

It was a great experience working with Ron Alderson from Integrated Compliance Solutions. His expertise helped us to improve our current systems and achieving our certification on ISO 9001:2015. Our processes are now much more efficient and I believe it helped us to grow as a business. We are now able to track daily/weekly and monthly processes and take accountable management decisions. Now we use Ron Alderson’s expertise on a regular basis. He has input so much into our systems and we are planning to use Integrated Compliance Solutions towards achieving ISO 14001.

Trevor Poole, Rehability

Stephen helped Rehability to develop a robust Business system in order to successfully pass ISO 9001 certification.
“We found the service of great value because it enabled us to progress our Business Management system strongly. Stephen is a clear communicator who was easily embraced by staff. He has EXCELLENT documentation and template development skills and a good ability to translate operational issues into Management strategy and business management system improvement. We would be very likely to recommend Stephen and ICS to others.”

Trevor Poole,
- Rehability
(Healthcare & Medical)

Integrated Compliance Solutions - Testimonials
4.0
2017-09-24T12:08:54+00:00

Trevor Poole,
- Rehability
(Healthcare & Medical)

Stephen helped Rehability to develop a robust Business system in order to successfully pass ISO 9001 certification. “We found the service of great value because it enabled us to progress our Business Management system strongly. Stephen is a clear communicator who was easily embraced by staff. He has EXCELLENT documentation and template development skills and a good ability to translate operational issues into Management strategy and business management system improvement. We would be very likely to recommend Stephen and ICS to others.”
4.0
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