Ben McMurtie, Geelong Orthotics

We had many systems in place but had reached the point where we wanted to become ISO 9001 compliant. Stephen was our ICS consultant. He commenced the project by looking at what systems we had in place and analysed it to see what we did and did not have in place and worked with us through the project providing training and mentoring. We got on really well with Stephen, he is good natured, easy to work with and was a good mentor, without spoon feeding us. He provided excellent training where it was required. This has now given us the opportunity to strategize our long term goals and to sort out our systems through logical steps, processes and policies. This has given our company maturity. It has made our people more aware of their roles and responsibilities, KPIs and we’ve received good patient feedback. It has also shown us not only how to collect data but also to put it to good use. On the whole it has been a very good and interesting experience.