Chantal Sargeant, Naturecall Environmental

Naturecall had previously engaged another consultant to help with implementing an integrated management system. They were more OH&S focused and provided a large amount of system documentation to Naturecall which made it very confusing and hard to implement. We needed someone to do a complete review of our documents and make it simple and easier to follow while still being compliant. ICS assisted by removing the layer of confusion that was our system. They gave us a simple list of achievable objectives, while educating us at the same time. Our consultant, Ruth Lee was excellent. Many people can find systems, procedures etc very confusing and overwhelming but Ruth explained everything very simply and clearly, making my job as the systems coordinator easier as I was able to learn myself and then educate the rest of the business. Our business now has a lot more clarity and more structure. We now have more opportunity to improve. I would highly recommend Ruth and ICS to any business looking at implementing an integrated system into their business.