Penny Victorsen, North Projects Pty Ltd

North Projects reached out to ICS when we realised we needed to transition to the new version of the ISO 9001 standard in preparation for our recertification audit. Jeff, our ICS consultant, initially did a gap analysis to assess where we were at and provide a structure for us to work towards. He was very good. Rather than doing things by the book, he helped us to understand how the requirements of the standards could be applied to our business. We passed our recertification audit with no issues thanks to Jeff's assistance, so a great success. We are currently considering using ICS for our internal audits as well.