Rob Jenkins, Shellby Power

When we first approached Integrated Compliance Solutions we were at the basic stage of developing a Quality management system and had a blank canvas. We did not have many procedures in place and we were working to mirror a Quality management system. Raquel Cochrane our consultant helped our company overcome what we thought would be a daunting bureaucracy creating extra workload. Raquel identified the weaknesses in our systems and encouraged our team to unite and get on board with the project. It was a lot of work, but Raquel helped overcome this and she started to document procedures and identified what we could do, tailoring it our needs. Since having a compliant Quality management system in place, our company has reliable traceability for the first time. Prior to this, we had minimal documentation for customer service and production. Our company is now safer and more accountable, and we know where parts are. Raquel was very helpful and fitted in with the team without being overbearing. She was very professional, polite and friendly and we couldn’t have done it without her. Shellby Power appreciates all ICS have done to assist us and we would have been lost without them. They made what would have been a daunting task, less daunting.