Our ICS Consultant, Ron, was very good at translating the formal jargon of the ISO standard into simple, easy to understand English. He put us at ease and showed all of us that certification didn’t need to be a lot of extra work. Mostly Ron just helped us make changes to what we were already doing and to translate the requirements into practical and realistic solutions which improved our business and didn’t add a lot of extra paperwork. And finally, we passed our audit with flying colours and no issues! We were delighted.