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Just a quick note, slightly belated, to say thank you for getting Kate Jackson to do our internal audit on 23 Apr. Her professionalism showed through at every turn! Not only did she speak in terms that a truck driver could understand but also went up and beyond what I would have expected for an audit, providing advice and guidance all the way through. A very refreshing approach considering our other encounters in trying to get this thing off of the ground!
We are currently progressing through the Gap Analysis and Kate has continued to provide beneficial feedback and guidance.
ICS Consulting have been instrumental in assisting Certatech during the accreditation period. Passing accreditation on all aspects first time was a great achievement and one we are very grateful to ICS more importantly to Paul and very proud of ourselves.
Our ICS Consultant, Ron, was very good at translating the formal jargon of the ISO standard into simple, easy to understand English. He translated the requirements into practical and realistic solutions, improving our business without adding a lot of extra paperwork. We passed our audit with flying colours and no issues! We were delighted.
Andy was able to assess the situation and figure out what we needed, why, and how to satisfy the TGA without an excessive workload. Through simplification of processes, we learnt his approach and reapplied it to our procedures. ICS completely exceeded our expectations.
It was a great experience working with Ron from ICS. His expertise helped us to improve our current systems and achieving our certification on ISO 9001:2008. Our processes are now more efficient and we are able to track processes and take accountable management decisions.
Great news to get while relaxing over a coffee in the sun in the ACT. Thanks so much everyone for you guidance and support. Especially Stephen. The system is already paying itself back. If it wasn't I prob ably wouldn't be here relaxing.
ICS were really flexible and timely in their response. Heather was fantastic.She fitted into our environment and was able to assist in terms of working in the disability sector. She exceeded our expectations and was able to make a complex system fit into our current system.
We contacted ICS to update our QMS. Our consultant, Heather, conducted a review of our system making recommendations for the upgrade plus assisted with preparation of documents. Heather was thorough and efficient ensuring that we got what we required without spending time on what we didn’t need.
The moment we decided that we wanted ISO 9001:2015 certification, we approached ICS to assist. Their consultant Graham Dibdin, supported and guided us in identifying any changes which were required and helped to correct anything we had in place so that we passed our certification audit.
Our consultant, Andrew, was really great. He made me feel comfortable that he understood what CopeAg wanted and needed and was keen to work with what we already had in place and uplift it to achieve a certifiable system.
ICS's Quality Management System and Digital IMS was overall very delightful – simple and appropriate for the size of our business and the stage we are at.
The consultant didn’t try to overfill the QMS document by trying to squeeze our business to artificially fit every part of the standards, even if they don’t really apply. I appreciated the short simple nature of our QMS that addressed our business needs without being overly complicated.
I was recommended to another consultancy firm by a certification company and one month into our project I came across ICS and met Heather in person. It was a no brainer to cease the existing consultancy and move over to ICS.
It has proven itself time and time again and I believe it’s one of the best systems available – 100%. Frank Leo, our consultant was knowledgeable, respectful and a really nice guy. I without doubt recommend ICS solutions and team.
ICS were quick to respond, thorough in developing an understanding of our needs and then offered a price that was proportionate with the scope of our implementation (not a one size fits all). Utilising ICS helped us immensely as it allowed us to continue working on other parts of the business.
Our consultant, Craig Walters fitted into our business very well and he was really good. His attitude and attention to detail was perfect. It’s not very often you find someone not only so knowledgeable but also happy to share this knowledge.