Our Team and Expertise

– Consultants Across Australia

Over the last 10 years, ICS Consulting has grown from a one-person operation, to an organisation dedicated to making compliance efficient, affordable and easy.

With a team of 20 (and growing) consultants across Australia we complete numerous ISO certifications and related compliance projects every year.

Passionate about making ISO compliance fit YOUR business, our consultants seek to add value through industry expertise, solid communication and a can do attitude.

Our consultants’ comprehensive expertise includes: Integrated HSEQ management systems, Quality Assurance, IATF 16949, OHS and Environmental Management System development and auditing, Food Safety System development (HACCP/BRC/SQF) and auditing, Business Process Improvement, Product Certification, Risk Assessment, NATA certification and much more.

With our wide range of combined expertise, we are able to provide valuable insights and service to almost any industry or company type from small to medium size, heavy industry to service organisations.

Our Australia-wide consultants

  • Are highly qualified: qualified lead auditors registered with either Exemplar Global or IRCA international or equivalent.
  • Are experienced: with over 10 years experience auditing and consulting to all business types
  • Have excellent interpersonal skills (both verbal and written): and are adept at putting your staff at ease.
  • Are ethical: our consultants are trustworthy, have integrity and understand the importance of confidentiality
  • Are conscientious professionals:  are diligent and discerning in their analysis of your business needs and the generation of value adding solutions for your business.
  • Specialise: in working with clients from diverse socio-economic and cultural backgrounds.

All of our consultants and auditors are experienced Exemplar Global (RABQSA) registered, qualified auditors or equivalent with great communication and presentation skills.

Our team is diverse and we have a wide range of industry experience. We can always find you a consultant who is ideal for you and who understands your business.

All of our staff communicate well and are supported by efficient systems; meaning there is always someone ready to respond quickly to your enquiry. Our consultants:

  • have industry specific experience (usually 10 years +)
  • are in every Australian State and offer remote consulting services
  • are equipped and available to work quickly, autonomously and effectively.

Here is an introduction to some key members of our team.

Heather Bienefelt (Director)

Qualifications: B.A. (Eng); Grad Dip HR (Qual); Lead Auditor (RABQSA International); Food Safety and Quality Management; Certificate IV Trainer and Workplace Assessor

  • Heather founded Integrated Compliance Solutions in 2008 with the vision of building a business which was efficient, innovative, flexible and most of all ethical.
  • As a proficient trainer, consultant and auditor, for over 15 years, Heather specialised in ISO 9001 Quality Management Systems, within sectors as diverse as education, food manufacturing, printing and packaging, automotive parts, healthcare and a wide range of other manufacturing, distribution and service industries.
  • She now focuses on the strategic planning and positioning of Integrated Compliance Solutions, building and maintaining connections as well as training and mentoring both the internal team and external consultants.
  • Heather is passionate about doing meaningful work that helps people. She is motivated to continuously improve the world of compliance – determined to find and solve all the pain points, and to save people time and effort by implementing usable day to day systems rather than just tick boxes for audits.
  • Heather ensures that Integrated Compliance Solutions is based on ethics, honesty, humanity, fairness, positivity, and constructive feedback.  She has always instilled and encouraged a team approach to business and loves working with clients to achieve their desired results.
  • Looking to the future, Heather would like Integrated Compliance Solutions to be a household name within the compliance industry. She wants to continue providing small to medium-sized businesses a competitive advantage through the opportunity to achieve ISO compliance efficiently and effectively.
  • She is also committed to inspiring a new generation of consultants to enter the industry – making compliance faster, easier and more fun!

Kelly Rusbatch

AUDITOR TRAINING ONLINE, AU: Auditing Management Systems; Lead Audit Teams; Virtual Auditing; Auditing Management Systems. NZ QUALITY COLLEGE: Traceability and Uncertainty in Measurement for Testing Laboratories; Quality Management Systems Internal Auditing. AUCKLAND UNIVERSITY, NZ: Project Management. MASSEY UNIVERSITY, NZ: Introduction to Sociology; Hematology Laboratory Science. WAIKATO INSTITUTE OF TECHNOLOGY: Diploma Veterinary Nursing

  • Kelly is a qualified, Exemplar Global Lead Auditor in Management Systems, specialising in ISO 9001:2015. With additional qualifications in internal auditing and uncertainty of measurement (ISO 17025:2017), Kelly is also a volunteer NATA technical assessor and a volunteer committee member for Standards Australia.
  • More recently, Kelly has undertaken training in the delivery and maintenance
    of ISO 27001
  • Kelly has 20+ years’ experience leading teams through certifications within a
    variety of industries in Australia, New Zealand, and the UK
  • Kelly specializes in working in a clear and ethical way with businesses who wish to maintain Quality Management Systems that are user friendly, efficient, and true to the strategic direction and vision of the business
  • Kelly has a strong interest in the sciences and continuing education. She has completed studies in Haematology Medical Laboratory Science, Veterinary Health Science, Social Science & Project Management, previously holding technical and quality management positions within the Veterinary, Biosecurity, Medical Oncology and Scientific Laboratory environments, contributing to giving her a well-rounded and open perspective to auditing
  • Kelly assists clients to achieve ISO 9001:2015 certifications within a variety of industries including most recent projects within Veterinary Laboratory, Military Services, Food Manufacturing and Electric Vehicle manufacturing.
  • Kelly is passionate about the implementation and continual improvement of
    Quality Management Systems with over 20 years’ experience within quality
    system development and tender/grant applications throughout Australia, NZ
    and the UK and currently engaged in the directorship of a consultancy

Karen Willis

Swinburne University of Technology: Diploma in OHS Management, 2012. University of Ballarat: Certificate IV in OHS, 2006. Other: OHS Management System, Quality Systems, and Environmental Management System; Environmental Management in Civil Construction. Lead Auditor OHSMS, QMS, EMS. Certified Wellness Practitioner

  • Karen specialises in adding value to your business through embedding health
    and safety (OHS / WHS), environmental, quality and equal opportunity /
    industrial relations processes into existing business processes so that you can
    successfully start-up or grow your business. Karen helps you achieve third party
    pre-qualification, accreditation or certification, assist with compliance
    management, and create a safer working environment so that you have a
    sustainable and profitable business.
  • Karen is also an expert in OHS, environmental and quality management system development and implementation, with the approach of streamlining,
    simplifying and integrating (Integrated Management Systems [IMS]) where
    more than one system is required. She is also now skilled up as a Certified
    Wellness Practitioner to help clients with psychosocial health and wellbeing of their people.
  • Karen has over 20 years’ experience in health and safety, quality and
    environmental consultancy, compliance reviews, auditing, systems and risk
    management. Specialising in helping small-medium business owners build on their strengths to win tenders of higher value, get certified to Australian/International Standards, meet third party or legal obligations, and
    create a safer sustainable business.
  • Karen has worked successfully in partnership with SME, including civil construction contractors, housing and commercial construction, guardrail installations and maintenance, rail engineering and maintenance, architects, transport and infrastructure, builders and trades, Principal / Head Contractors and Subcontractors. Karen has also worked with large
    businesses including toll road operators, water corporations and electrical infrastructure/renewable energy owners.
  • Establishing or reviewing Compliance Legislative Registers online – (OHS / WHS, Environmental, Quality, Fair Work / Equal Opportunity, Corporate, Industry specific, Psychosocial etc.), for currency, adding any new requirements or amending for changes, evaluating these changes and suggesting actions for clients to take. Across Australia and NZ.
  • On-site or remote advice, documents, systems, audits, legal compliance registers, contractor management, risk management and other services for numerous companies in energy, electrical, road, rail maintenance, architectural and design, telecommunications, commercial and residential building industry.
  • Conducting various audits, including internal audit, DTP compliance audits, ISO gap audits, compliance evaluations audits, VIC Env laws gap analysis, and psychosocial audits.
  • Development and implementation of Integrated Management Systems for successful achievement of certification to OHS (AS/NZS ISO45001), Environmental (ISO14001) and Quality (ISO9001) for various civil construction contractors and maintenance providers.
  • Establishment and implementation of systems and documents and collation of evidence for pre-qualification with third parties (e.g. VicRoads / Dept of Transport and Planning, Construction Supplier Register, MTM, VLine, ARTC.

Karen Talbot

Qualifications: Diploma in Management (Teesside University, UK) and National Vocational Qualification (Level 4) in Business -equivalent HNC.

  • Karen has been a key member of ICS for 14 years, assisting the business as it has grown and developed.
  • Having had over 30 years’ experience in administration and sales support, Karen utilises her skills and qualifications in her fast paced and multifaceted role, which includes HR, Quality Assurance and Sales Support, all while managing a team of support staff.
  • Karen is responsible for all internal processes within the business, ensuring all tasks are completed accurately and conducted in a timely manner, as well as managing, training, and mentoring staff.
  • Karen manages the company’s CRM and is constantly reviewing the system, implementing improvements to streamline and integrate existing processes.
  • As the business continues to expand, Karen also takes on the responsibility of hiring new members to the team, identifying personnel requirements, sourcing and interviewing candidates and partaking in candidate selection.
  • Karen is extremely knowledgeable, calm under pressure, proactive and reliable. She is always able to find a solution to a problem, never misses a deadline and works with everyone’s best interest at heart.

Dean Verity

Diploma in Quality Auditing; Associate Diploma in Aircraft Maintenance Engineering; Advanced Certificate in Electronics; Certificate in Vocational Training; Advanced Certificate in Electrical Engineering; Cert IV in Competitive Manufacturing; LEAN Manufacturing Training

  • Dean is an experienced Quality + Health and Safety consultant with extensive communication and leadership skills
  • He has a sound understanding of business processes, along with production planning skills and precise management of installations and projects, through his knowledge of business improvement methods consistent with LEAN – this is accompanied by thirteen and a half years of disciplined employment with the Royal Australian Air Force
  • With practical experience in manufacturing and defence industries, Dean has been responsible for maintaining quality management systems in  accordance with ISO standards
  • Dean has been involved in a number of organisations accredited with ISO 9001 + ISO 45001 and undertaken LEAN training which enabled him to see the benefits of how both of these can improve the operations within organisations
  • He assists clients in the development, maintenance and auditing functions of their ISO 9001 Quality Management systems, plus catering for companies that require assistance with their ISO 14001 Environmental and ISO 45001 WHS Management systems
  • Dean has developed and implement a strategy that will advance the adoption of LEAN methods of manufacturing plus established a culture where all employees understand, support and enthusiastically contribute to process improvements and LEAN implementation.

Mina Matti

Bachelor of Business & Commerce University of Western Sydney; Lead ISO Auditor; Member of the Australian Institute of Project Management; Certified Practicing Project Manager (CPPM); Diploma of Building & Construction (Building); Certificate IV in Building & Construction; Fair Trading Contractor Builder’s License #385466C; ISO 9001 Quality Essentials Statement of Attainment; ISO 45001 Safety Essentials Statement of Attainment

  • Mina is an experienced professional with over 13 years’ experience in in ISO Accreditation, Management and Business Development
  • She has developed excellent communication, presentation, and negotiation skills with a proven ability to positively engage customers to deliver successful business outcomes
  • Mina has previously worked as a management consultant and auditor of ISO 9001, ISO 45001, and ISO 14001 with the ability to provide extensive background knowledge on adapting change within an organisation
    • Mina adheres to business models that facilitate rapid adoption of new systems and processes in relation to ISO Accreditations & WHS Management Systems
  • Throughout her career, Mina has contributed to impacting business outcomes through effective organization, prioritization, and execution of key projects and in previous roles, she has exercised a calculated and methodical approach to problem solving.
  • Mina is knowledgeable in operations management and business analysis with proficiency in policy and her professional goals align with the company’s mission and values
  • Mina is dedicated to mentoring and helping others gain success as this is what she finds rewarding about her role as a consultant/auditor
  • Her enthusiasm, dedication and desire to improve operations can help her improve any company’s performance.

Frank Leo

BE (Chemical) Hons University of Melbourne; Grad. Diploma (Quality Management) RMIT; Challenge Assessment (OHS) Curtin University; Professional Member AIHS; Construction White Card VIC; External Assessor for ISO14001, ISO45001 and ISO14001

  • Frank is a chemical engineer, having applied his technical and process skills
    in the petroleum, chemical and mining industries.
  • He is an effective project manager who by using a highly developed ability
    to plan, lead, organise and control, is able to deliver value-added end to end
    process improvements.
  • He has experience with internal audits and is responsible for implementing
    audit programs covering ISO-based management systems for Quality, OHS
    and Environment.
  • He has provided technical support and audit services to operational mine
    sites in Australia and Asia for the maintenance of their ISO-based
    management systems for Quality, OHS and Environment.
  • Frank has more than 20 years of experience in improving business processes through a collaborative approach with stakeholders.
  • Working for leading JAS-ANZ accredited Certification Assessment Bodies for
    over 25 years, Frank provided third party assessment services against the
    ISO-based management systems standards for Quality, OHS and
    Environment and conducted lead auditing covering a portfolio of Australian
    and overseas clients at various stages in the certification process in a range
    of industries such as mining, petroleum, chemical, architectural firms,
    manufacturing, construction and service.
  • Identified and managed the engagement of an independent agency
    (Institute of Internal Auditors Australia) to audit and review the internal
    audit program of an international mining company. The review involved
    interview of stakeholders, a survey and review of documentation. A 90%
    compliance against international standards (IPPF) was achieved, with
    commendations from the independent auditors.
  • Frank takes charge of improvement projects and manages their delivery
    through to full implementation; setting project objectives, developing
    implementation plans, defining responsibilities, monitoring against plans,
    reporting to stakeholders, applying risk and assurance processes.
  • He enjoys challenging the ‘business as usual’ processes through assessing and evaluating, determining the ‘value-add’, collaborating with stakeholders and getting them on board, providing effective communication, applying a ‘hands on’ and interactive leadership style that aims to optimize the capacity and productivity of people.
  • Frank works effectively with stakeholder teams and executive and middle management to achieve agreed deliverables, building long and trusted relationships with stakeholders, coaching and mentoring, capacity building through effective training delivery and field observation.
  • Frank has provided business improvement consulting primarily in the area of integrated management systems based on ISO9001, ISO45001 and ISO14001 in most industries and sectors.
  • His skills include the design and application of effective and sustainable governance and risk mitigation processes, monitoring and reporting to executive management, assurance through review and independent audit processes, and associated corrective actions management.

Charlene Tullio

Qualifications: Bachelor of Business, Marketing; Certificate, Direct Marketing

  • Charlene is a resourceful and dedicated client and account manager with over 25 years’ experience.

  • Likely to be the first person you speak to when reaching out to ICS, Charlene helps navigate the complex landscape of compliance using scoping meetings, proposal run-throughs and product demonstrations.

  • Charlene is committed to guiding all clients, in their pursuit of growing and developing their business, by understanding the individual requirements and developing tailored solutions which align with their business goals.

  • All questions, queries and ideas are welcomed by Charlene, nothing is too out there, as she encourages open discussions and process mapping.

  • Charlene enjoys fostering strong relationships, she maintains contact with clients throughout their projects and provides guidance and support as and when needed.

  • Charlene has an extremely positive outlook, she is sincere in her approach, understanding and thorough, with the intention of always ensuring ICS deliver high-quality compliant solutions to all.

Adam Cambareri

Lead Auditor in OHS ISO 45001:2018 & ISO 19011:201 – SAI Global; BSBAUD411 Participate in quality audits; BSBAUD511 Initiate quality audits; BSBAUD512 Lead quality audits; BSBAUD513 Report on quality audits; Exemplar Global- OH 45001; ICAM Lead Investigator Training; Exemplar Global-AU Exemplar; Management Systems Auditing; Global-TL Leading Management Systems Audit Teams; Cert IV Work Health and Safety; ETACO Awareness Training: ISO 45001:2018, ISO 14001:2015, ISO 9001:2015

  • Adam is a skilled Consultant with 6 years of expertise in guiding businesses
    through operations, client IMS construction, maintenance, and support.
    With a career rooted in various industries, Adam excels at elevating
    business systems and cultures to amplify productivity and compliance. He
    possesses a deep-seated passion for Occupational Health and Safety (OHS) and is dedicated to expanding his knowledge to serve diverse industries.
  • Adam works with companies to improve their business systems
    & culture to increase productivity and compliance focusing on:

    • (ISO 45001:2018 Safety Management Systems)
    • (ISO 9001:2015 Quality Management Systems)
    • (ISO 14001:2015 Environmental Management Systems)
    • Chain of responsibility
  • Adam has had a successful career in a variety of industries. He
    first began at an early age working in the family business building
    and managing client’s management systems.
  • Adam has had plentiful experience as a project Manager and IMS
    Coordinator, organising business operations, client IMS
    construction, maintenance & support and resource management
    to achieve smooth flow and project operations.
  • Knowledgeable in policies and procedures, Safety, Quality and
    Environmental ISO certification requirements, on and off-site
    audits as well as management system monitoring and
  • In all of his roles Adam had a great passion for OHS and
    compliance and in the past few years has dedicated himself to
    persue higher learning of work health and safety and will
    continue to explore what Occupational Health and Safety means
    to every industry.
  • Adam has involvement with VicRoads Prequalification
    Applications and Submissions, Hazardous construction and
    operation risk assessments, and especially on-site safety audits

Jude Cannizzaro

Qualifications: Exemplar Global Lead Auditor in Management Systems in ISO 9001, 14001, 45001; ICAM Lead Investigator Training; Certificate IV Work Health and Safety BSB41419; Building and Construction Carpentry Cert III; Observe for the safe operation of plant and equipment around overhead and underground assets – VU21936; Conduct civil construction excavator operations – RIIMPO320F; Train Track Safety Awareness – TLIF2080 Safely access the rail corridor; Safely Access the Rail Corridor – TLIF2080; Provide First Aid – HLTAID003;, Provide cardiopulmonary resuscitation –HLTAID001

  • After working within the construction industry for 5 years, including both West Gate tunnel and rail crossing projects, Jude decided to take his love of health and safety in a different direction and joined ICS in 2023.
  • As a consultant, Jude’s expertise lies the standards of ISO 9001(Quality), 45001(Health and Safety) and 14001 (Environmental).
  • Working within a team of skilled consultants, Jude specialises in writing digital management systems from scratch, transferring paper-based documents to digital and utilising all the features within Monday.com
  • As an auditor outside of ICS, Jude understands what certification bodies are looking for, he conducts site audits – reviewing documents, writing reports and presenting findings for certification submissions.
  • Jude appreciates being able to utilise his unique extensive experiences to see the perspective of different sides of a project.
  • Jude is extremely driven and proactive, he always meets deadlines and values any opportunities which allow him to grow and expand his knowledge.

Angela Laidlaw

Qualifications: Higher National Diploma – Business Management; Certificate III, Office Administration

  • Angela is an expert Sales and Marketing professional with over 25 years’ experience, working predominantly within the international market.
  • Angela has built a successful business and developed her career starting as a sales consultant, working her way to Director of sales.
  • Having worked with ICS since mid 2017, Angela has worked within most areas of the business, now focusing on Sales, Software Support and Legislation.
  • Angela manages the administration of the ICS Legislation Update Service, ensuring updates are developed quarterly, managing client expectations and providing software support and training for Monday.com.
  • Along with the Legislation Service, Angela provides immeasurable support for the ICS Sales team, maintaining the database, creating reports, as well as writing proposals, project details, training documents and marketing materials.
  • Angela is efficient, positive, and resourceful, nothing is ever too hard. She loves her work and it is evident in the results she produces.

Julie Mathiesen

Qualifications: Auditor Training Online AU: Lead Auditor Management Systems; Integrated Management Systems Specialist Qualified. Exemplar Global Lead Auditor in Management Systems in ISO 9001, 14001, 45001. ETACO Awareness Training: ISO 9001, 14001, 45001. Certificate IV in Accounting

  • Julie has worked with ICS since 2018 as Personal Assistant to Director, Heather Bienefelt.
  • With the mentoring Julie has received from ICS, she has now transitioned into an ISO Consultant.
  • Having worked in administration for over 30 years, Julie specialises in organisation, time management, planning and communication.
  • Julie is passionate about helping people, she loves working with clients to grow, develop and implement ISO into their business. Their success is her success.
  • As a consultant, Julie works within the standards of ISO 9001(Quality), 45001(Health and Safety) and 14001 (Environmental).
  • Julie works within a team of skilled consultants to provide gap assessments as well as developing and implementing digital and documented integrated management systems. Her dedication is paramount, with teamwork and enthusiasm being second to none.
  • Julie’s ISO projects have included assisting with developing policies and procedures, creating, and allocating digital documents, setting annual objectives and targets, researching and applying national and state-based legislation, as well as cross-referencing documentation for accuracy and completeness.

Naomi Leckie

Qualifications: Bachelor’s degree, Management (Human Resources); Certificate, Business Administration

  • Naomi is a skilled HR professional with over 10 years’ experience developed throughout her career with businesses based in Australia and internationally.
  • Naomi has a strong knowledge and understanding of developing policies, procedures, relationship building, CRM management and employment relations.
  • Along with her HR background, Naomi has worked closely within workplace health and safety, compliance, project management, business administration, legislation, immigration, marketing, and strategic development.
  • At ICS, Naomi provides support to the sales team, assists with interviewing consultants, managing client and consultant relationships and HR administrative support.
  • Naomi is enthusiastic about her work, has strong attention to detail and endeavours to find the best solutions to problems.
  • Naomi enjoys the personal growth opportunities provided by ICS – working closely with consultants, developing her knowledge of ISO processes and obtaining feedback from clients.

Lachie Allison

Qualifications: Make.com foundation and basics course, Introduction to Monday.com products, Working with heights and construction induction card.

  • Starting his career within the construction industry, Lachie made the move to ICS and the world of technology at the start of 2023.
  • Since joining ICS, Lachie has expanded his IT skills and become an expert in software support for both Monday.com and Make.com, he handles all software support tickets with calmness, and ease.
  • Lachie works closely with ICS consultants for digital integrated management system projects, including full system developments, documentation transitions to cloud, and ad hoc digital document creations.
  • Lachie attends general client meetings and demonstrational meetings outlining the benefits of integrated digital management systems relating to Health and Safety, Environmental and Quality.
  • Lachie has a keen interest in technology and prides himself on being able to keep up to date with ICS software and its functions.
  • Lachie has wonderful attention to detail, is proactive, focused and enjoys working with the ICS team.

In addition, we have a range of other consultants working across various industries who bring a variety of expertise to our team. Find out more about the industries we work in below.


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