We Thrive On Improving Our Clients' Businesses
We thrive on doing what we do best. Our success is measured by seeing our clients thrive and succeed through the improvements we are able to bring to their business.
Our clients span a wide variety of industries across Australia. Select an industry below and read their stories.
Peter Vaughan, TSS Australasia
The moment TSS Australasia decided that we wanted ISO 9001:2015 certification, we approached ICS to assist.
ICS and their consultant Graham Dibdin, supported and guided us in identifying any changes which were required to our existing system and helped to correct anything we had in place so that we passed our certification audit with flying colours.
Graham our consultant did a great job and his leadership was superb during this process.
With ICS’s help, we achieved accreditation easily and this has opened up more doors and opportunities to existing clients and new.
It was an easy process and we would have no hesitation in approaching ICS for any assistance in the future.
Michelle Ladru, Lambert & Rehbein
Whilst we had existing systems in place, we essentially needed guidance on aligning these to assist with achieving our ISO 9001:2015 certification.
We engaged ICS and their consultant, Ksenia Wagensveld, assisted us in identifying any gaps and guided us to successful certification.
Ksenia provided us with great ideas and was really easy to work with. A fresh set of eyes to oversee our existing systems was of great benefit too. She was friendly, had great ideas and gave good feedback on our existing system.
With Ksenia’s assistance, we were able to achieve certification and our processes are now running smoothly.
We would definitely approach ICS again for future assistance in relation to their other services relating to compliance.
Jarna Kelly-Harradence, Superior Systems
We appointed Integrated Compliance Solutions, as we needed help with where to commence to obtain certification to ISO 9001, ISO 14001 and AS 4801. A desktop audit was conducted, followed by a gap analysis which allowed us to recognise that some systems were in place but we needed to improve our base operations.
Our ICS consultant Linda McNeil was our partner all the way through the process. She understood our business and provided a practical hands-on approach. Throughout the project, our progress work was evaluated, and Linda carried out a pre-certification audit along the way to make sure we were on track.
Since engaging ICS, we have a lot more administrative discipline in place now. It brought to our attention that we weren’t up to speed with legislation and we now have more control over our business operations.
Linda has great industry knowledge and with her practical, hands-on approach she mentored us all the way through the process. We would highly recommend her and ICS to anyone looking at achieving certification in Quality, Environmental and OH&S ISO standards.
Rob Jenkins, Shellby Power
When we first approached Integrated Compliance Solutions we were at the basic stage of developing a Quality management system and had a blank canvas. We did not have many procedures in place and we were working to mirror a Quality management system.
Raquel Cochrane our consultant helped our company overcome what we thought would be a daunting bureaucracy creating extra workload.
Raquel identified the weaknesses in our systems and encouraged our team to unite and get on board with the project. It was a lot of work, but Raquel helped overcome this and she started to document procedures and identified what we could do, tailoring it our needs.
Since having a compliant Quality management system in place, our company has reliable traceability for the first time. Prior to this, we had minimal documentation for customer service and production. Our company is now safer and more accountable, and we know where parts are.
Raquel was very helpful and fitted in with the team without being overbearing. She was very professional, polite and friendly and we couldn’t have done it without her.
Shellby Power appreciates all ICS have done to assist us and we would have been lost without them. They made what would have been a daunting task, less daunting.
Penny Victorsen, North Projects Pty Ltd
North Projects reached out to ICS when we realised we needed to transition to the new version of the ISO 9001 standard in preparation for our recertification audit. Jeff, our ICS consultant, initially did a gap analysis to assess where we were at and provide a structure for us to work towards. He was very good. Rather than doing things by the book, he helped us to understand how the requirements of the standards could be applied to our business. We passed our recertification audit with no issues thanks to Jeff’s assistance, so a great success. We are currently considering using ICS for our internal audits as well.
Samantha Jeffrey, Godek International
We first contacted Integrated Consulting Solutions as we needed assistance with the development of a Quality, Environmental and OHS Management System for certification to ISO 9001:2008, ISO 14001 and AS 4801.
We didn’t know where to start and needed guidance about what to do and how to approach getting all our documentation up to scratch.
Jeff Keane our consultant, was easy to work with and very effective. He did everything he said he was going to do and he was a pleasure to work with. It wasn’t the daunting task that we initially thought it would be.
We have recently become certified to all three standards and we anticipate it will differentiate us from our competitors as to date; none of them have this certification.
Overall, we were very impressed with Jeff’s professionalism. He was very approachable and very helpful and made the whole process very easy.
Kate Partenio, GTA Consultants
Paul Lanagan reviewed our legislative requirements for OHS and EMS and then commenced a gap review of compliance to AS 4801 and ISO 14001. Following this he provided new procedures in relation to the management aspects of the two standards for inclusion in our existing quality management system.
Paul was easy to deal with. He quickly understood our needs andresponded as they grew. He took the time to listen to how we operated and taught us a lot in easy language about how we can fit the additional compliance requirements into our QMS.
Sean Holmes, Guardrail Installations
We had a management system within the company which was created in 2008.
We had picked up a tender for a State wide contract with the RMS Maritime Service. On winning the contract, our client reviewed our management system and felt it needed to be brought up to date with new regulations and new acts being implemented to bring it into line with 2014.
We were provided with a checklist of requirements from our client and this was submitted to ICS along with existing management system documentation for review.
ICS went over the management system we had and went over the checklist of requirements and between the two of those established what was missing and what was needed to be expanded on.
Our client has reviewed the revised documentation and they accepted it immediately. They were very happy with the turnaround and our efficiency and we have ICS to thank for that. I think that the updated management system will enable us to pick up more work from our client more often.
ICS were pretty streamlined in their approach. We had an initial visit from Heather Bienefelt, the company Director. This is how I like to do things. I like to meet the person who I will be working with. We also had a visit from a senior consultant, Stephen Nicholson who went over everything as well and went away, reviewed all Doc’s and reported back to Heather as to what needed to be done. The requirements were presented to another consultant, Karen Willis who had worked previously with Vic Roads and was used to working with this type of project. Karen submitted the revised documentation to me for review within a short timeframe.
The project was very streamlined and pretty easy. It cost me half a dozen hours of my time to answer questions and the project went well.
Jane Bond, Sunpower Corporation
Stephen was both knowledgeable and patient. He offered guidance rather than instruction and based on his recommendations, we were able to implement a quality management system and pass certification within 3 months. Stephen’s experience in process excellence was evident. He quickly understood our existing business systems which allowed us to ameliorate existing processes before implementing anything new. In the event we did implement new processes, he knowledgeably guided us on the most efficient way to do so that aligned with ISO 9001:2008 standard. He was readily available to consult and provided thoughtful, concise feedback when requested
Michael Nankervis, Onpack
When Onpack started working with ICS in February 2018, we had documented processes but no quality manual whatsoever.
We engaged ICS to carry out a gap analysis which identified what needed to be done to obtain ISO 9001 certification. Paul Lanagan, our ICS consultant, helped us develop a Quality manual and business processes which allowed us to successfully obtain certification to ISO 9001 in June the same year.
We are now compliant and have a continuous improvement process for our business. Paul did an excellent job and did exactly what we expected of him.
We look forward to working with Paul to maintain our management system by conducting regular internal audits and we will work with ICS again in the near future to obtain other certifications.
Heath Nankervis, Impact Digital
Impact Digital had a HSEQ management system up and running and we needed to perform internal audits, however wanted an external auditor to perform these.
We had an internal member of staff who looked after all of the OH&S requirements, however she left the company and we needed someone to fill the gap.
The ICS consultant, Paul Lanagan, attends onsite 10 times a year on a monthly basis and performs these audits. He also holds the quarterly management meetings.
The current system is now more professional and Paul provides new ideas for improving the system. This was not the case when audits were performed internally.
Everything now works well.
Stephen Elverd, United Pacific Industries
In January 2017, UPI appointed Integrated Compliance Solutions to establish a Quality management system.
Our current system was pre-historic and needed a total revamp. We needed professional help in order to transition to the new standard and improve our existing system which had not been changed in 17 years.
ICS did the job and Stephen our consultant was fantastic. He provided great value and we were very happy with his work. I was happy to spend the money not just for compliance but to get the benefits of an upgraded system and we really do feel we have achieved that.
Our auditor said that it is some of the best work he has ever seen.
I would definitely recommend Heather and Stephen from Integrated Compliance Solutions to anyone considering working with them.
Trevor Poole, Rehability
Stephen helped Rehability to develop a robust Business system in order to successfully pass ISO 9001 certification.
“We found the service of great value because it enabled us to progress our Business Management system strongly. Stephen is a clear communicator who was easily embraced by staff. He has EXCELLENT documentation and template development skills and a good ability to translate operational issues into Management strategy and business management system improvement. We would be very likely to recommend Stephen and ICS to others.”
Daniel Hogan, Goulburn Valley Water
We first started working with ICS, as we were looking for someone who had the skills to streamline, integrate and update our documented management system. We needed a consultant to provide a gap analysis and some milestones and targets for the future, as we didn’t have anyone within the business with that level of knowledge.
When we initially made contact with ICS, there was a very quick response with a name of the person that the company felt could achieve this task, Linda McNeill. They provided a copy of Linda’s bio including her background and this was enough for us to make a decision that Linda was the right person and in the right location. We decided we could take it further.
Linda is one of the few consultants we have worked with where we had great feedback from everybody she was involved with. She is enthusiastic, positive and very efficient in the way she handles things and people came away from being interviewed, with a sense she knew her stuff and they felt very comfortable talking to her. She also broadened the scope and didn’t just stick to the initial brief. She went beyond and dug a bit deeper and fulfilled the report in a more comprehensive way.
Linda came in and provided a quick turnaround to produce the report and she did so efficiently.
It is a bit early to tell what impact this report has had on our business as it is currently being considered by stalk holders, however so far feedback has been positive to the ideas she has put forward. It is a complex process and challenges lie ahead, however we hope to turn her great ideas into reality with the resources and structure we have got.
We hope we can take advantage of her expertise going forward as having a mentor/expert is one of the options we think will need to be taken forward to maximise the benefit of her advice.
Nicole Noy, Indigenous Design
When we first approached ICS we were in the process of putting together the documentation required for a Quality, Environmental and OHS management system. Ronie Magcamit, our consultant helped us with advice and guidance to ensure we were on track.
Ronie was a great communicator and got along with everyone within our company and his knowledge helped us to achieve accreditation by complying with the ISO standards.
ICS are a great organisation to work with and we would like to thank them, especially Ronie for their support.
Chantal Sargeant, Naturecall Environmental
Naturecall had previously engaged another consultant to help with implementing an integrated management system. They were more OH&S focused and provided a large amount of system documentation to Naturecall which made it very confusing and hard to implement. We needed someone to do a complete review of our documents and make it simple and easier to follow while still being compliant.
ICS assisted by removing the layer of confusion that was our system. They gave us a simple list of achievable objectives, while educating us at the same time.
Our consultant, Ruth Lee was excellent. Many people can find systems, procedures etc very confusing and overwhelming but Ruth explained everything very simply and clearly, making my job as the systems coordinator easier as I was able to learn myself and then educate the rest of the business.
Our business now has a lot more clarity and more structure. We now have more opportunity to improve.
I would highly recommend Ruth and ICS to any business looking at implementing an integrated system into their business.
Rod Cooper, Össur
We contacted ICS to update our Quality Management System to ISO 9001:2015.
Our ICS consultant, Heather, conducted a complete review of our system and made recommendations as to what was required for the upgrade and then assisted with the preparation of documents.
Heather was thorough and efficient ensuring that we got exactly what we required without spending time on things that we didn’t need.
During the audit, the auditor commented that Heather had done a great job in preparing the necessary materials without going over the top. The auditor was very impressed with the way that Heather tackled the requirements of the new standard by doing a SWOT, followed by a Risk Analysis.
Heather was excellent; she is really good at being consultative and helping come up with the answers. The upgrade of the system has given us a better understanding for the future planning of the business and I would highly recommend Heather’s services.
Nathan Brown, Major Property Services
ICS assisted our company to create a compliant HSEQ management system. They did this using their industry specific cleaning template system which was customised to our company and operations and compliant to ISO 9001:2015, ISO 14001 and AS 4801.
Karen Willis was our consultant and she was perfect for both Daniel and I. Karen had a great grasp of what we needed and when we provided the documents we had, Karen was able to marry them up with the new format and make it all consistent. We now have a really great template for everything.
Karen was very accommodating and she came to our office, which worked very well for us. The work was all done to a really high standard.
We’ve had a really good experience with both Karen and Heather, and we thank them a lot.
Nigel Crump, VicSPA
We realised a few years ago that we required an audit of our Quality Management system certifiable to ISO 9001:2015 and ICS were able to help resolve this situation by providing the guidance of what was needed and the direction required to move forward. The consultant utilised what we had already achieved without reinventing the wheel.
Stephen Nicholson was our consultant and was absolutely excellent. We had a really good working partnership.
It is still early stages, but we are already receiving more recognition within the industry.
Shannon Peterson, Gabbin Paper Tubes
Gabbin Paper Tubes had previously engaged another company to help us with our ISO systems. The consultant was very casual in his approach and didn’t follow-up tasks which were required for successful maintenance of our system. We needed someone who understood our needs, who took control and accomplished what we needed.
When we first approached ICS, we were contemplating whether or not we should transition to the new version of the Quality management standard or abandon the project altogether. We were considering cost and the workload versus the benefit of having ISO, however, ICS gave us the confidence to delegate the workload to them which we were not able to complete due to time constraints.
Having ISO 9001:2015 has given us the opportunity to focus more on our business practice overview, which is a great benefit to our business. It has made us review the practices that we have been carrying out for many years.
Phaedra Gunn, our ICS consultant was diligent, hardworking, had a great attention to detail and followed things through right to the end. We can’t praise her enough and would highly recommend Phaedra and ICS to any business that is looking at transitioning to ISO 9001:2015.
Anna Goodwill, Platinum Group
We were in the process of starting up a new company. The original company had an old QA system in place so we needed to update the system to make it more relevant to the new company and its requirements. We also wanted to implement OHS 4801, which we didn’t previously have.
The consultant, Karen Willis was fantastic and had great communication skills. Karen looked in depth into our current system and the processes that we had in place and provided us with very relevant feedback about what we were required to do to become compliant with both standards. Karen provided a list of all the requirements to achieve certification.
Karen would take the time to sit and discuss everything with us, which ultimately gave us a very clear indication of the type of things we needed to improve.
We are still in the process of going through everything that Karen suggested and we are confident that in the long term our business will improve overall.
Laresa Bassi, Construct Traffic
We had a requirement to go through a prequalification process with PICS to approve us to work with the Metro Trains Group in Melbourne. As we looked into the process it became clear that this was going to be quite a time consuming task.
We contacted ICS to perform this service for us. This turned out to be a very successful process. It was very straightforward. ICS did all the ground work and liaised with us for information that we needed to provide. Their help took a lot off my plate at a very busy time. Next time it’s going to be even easier because ICS has prepared everything.
We are now compliant and as a result we have also been invited to submit a tender for upcoming works. Since then, we have also been able to easily comply with two more prequalification systems as a result because all the documentation was in place.
I worked with Marina from ICS on this project. Marina was very professional in her approach both to PICS and ourselves and we found her very easy to communicate with. Using this service certainly made my life much easier!
Jeremy Kloppenborg, Jonoco Pty Ltd
Jonoco Pty Ltd made the decision to seek ISO 9001, AS 4801 and ISO 14001 compliance and engaged Stephen from ICS Pty Ltd to assist in that process.
Jonoco’s existing management systems were quite basic so it was a case of virtually starting from scratch.
From the very outset, the advice, support and experience that Stephen has provided has been invaluable. His knowledge of business management systems is extensive and he always finds innovative solutions to the myriad of issues we faced on our journey to system compliance.
Working together we have been able to create a business management system tailored to the nature and size of our business and we are grateful for his support.
I would definitely recommend Stephen as a business management consultant for any business especially for small to medium size enterprises.
Harbhajan Heyer, Elbit Systems
We first contacted Integrated Compliance Solutions as our QA Consultant had had an accident. We were 35-40 % into it when Paul Lanagan was appointed.
I am a good judge of character and when I read Paul’s details, I was confident even before I met him. I was right about him. Paul is very good and you won’t find many consultants like that out there. He got on with the team here. He was diplomatic and approachable while putting the message across.
He has got the background for our industry and he was spot on and had a very thorough understanding. He was methodical, easy to approach and easy to deal with. He listened to you and did not just give his opinion. He was pretty proactive and good at advising what was required.
Paul was approachable and is really good with people. I was really concerned about getting certification to ISO 9001 and 14001. Paul assured me. He was always more positive than I was and very encouraging and very much focused.
I have dealt with Paul since August and myself and other members of the team did not have any issues, his work speaks for himself.
From an Industry point of view he was very good, I cannot fault him and I would definitely recommend him.
Kylie Betts, Northern Support Services
We were six weeks out from an audit and required assistance in getting over the line in the first stage of our ISO and DHS assessment. We contacted ICS and Heather Bienefelt was really flexible and timely in her response.
Heather was fantastic. She fitted into our environment really well and was able to assist in terms of working in the disability sector, which is historically a sector that does not fit into the ISO framework. Heather was very knowledgeable and was able to really customise the ISO to fit the organisation.
We have now been able to gain accreditation in our sector. NSS has a stronger and more consistent approach to quality, and our people have more knowledge, the key now is to move forward with a continuous improvement approach.
ICS have exceeded our expectations in terms of the way that Heather was able to make a complex system fit into our current system and made it specific to the disability sector. Heather was non judgmental in her approach which was particularly helpful in terms of allowing us to develop a good working relationship and to make a positive impact.
Jarrod McShane, ActivLife Technologies
Our company produces medical products and as such we were required by the TGA to attain certification and the ability to carry out internal audits. As a small company it was difficult to do this for ourselves, which is the reason we enlisted the expertise of ICS.
Andy Holmes was our consultant and we were really impressed with Andy’s approach and planning. It was a very well thought out and simplified process. Andy was able to assess the situation and figure out exactly what it was that we needed, why it was needed and how to satisfy the TGA without an excessive workload.
Through Andy’s simplification of the processes, we were able to learn his approach and reapply to all of our procedures.
ICS completely exceeded our expectations. Andy’s approach was quite unique and more than we expected.
Overall, we were very happy with the achieved results.
Julia Cockrum, Vincent Chrisp (Architects)
Our ICS Consultant, Ron, was very good at translating the formal jargon of the ISO standard into simple, easy to understand English. He put us at ease and showed all of us that certification didn’t need to be a lot of extra work.
Mostly Ron just helped us make changes to what we were already doing and to translate the requirements into practical and realistic solutions which improved our business and didn’t add a lot of extra paperwork.
And finally, we passed our audit with flying colours and no issues!
We were delighted.
Pam Dennis, Certatech
ICS Consulting have been instrumental in their assistance to Certatech during their accreditation period. Passing accreditation on all aspects first time was a great achievement and one we are very grateful to ICS more importantly to Paul and very proud of ourselves. Our consultant, Paul has been fantastic in our efforts to achieve accreditation. His knowledge across all 3 requirements, Quality, Safety and Environment is second to none. We are extremely satisfied with service provided by ICS.
Rod Cooper, Australian Orthotic Technologies
Great job in enrolling and including all staff in the process (despite some reluctant participants)
Very personable and good level of communication with grass roots level staff and quality manager
The implementation of our quality system through ICSs guidance has significantly improved our business practices and ability to consistently meet our customer requirements. We are very pleased with the outcomes that have been achieved.
Martin Premachandra, Blue Sky Services (Vic) Pty Ltd
It was a great experience working with Ron Alderson from Integrated Compliance Solutions.
His expertise helped us to improve our current systems and achieving our certification on ISO 9001:2015. Our processes are now much more efficient and I believe it helped us to grow as a business.
We are now able to track daily/weekly and monthly processes and take accountable management decisions. Now we use Ron Alderson’s expertise on a regular basis. He has input so much into our systems and we are planning to use Integrated Compliance Solutions towards achieving ISO 14001.
Frank Pizi, ANZ
Hemant Karkhanis audited a group of our retail food outlets in both South Melbourne and Docklands. From the first meeting I found Hemant to be very prompt, reliable with good communication skills which were more than adequate for the role. He got on well with the operators- and was courteous and very professional in his approach.
One of the operators made a point of commenting that Hemant picked up a few improvements they hadn’t thought of that were very useful that they intended implementing immediately. The reports provided were succinct, self explanatory and user friendly- you didn’t have to be a food industry expert to understand them.
Hemant was also conscientious in returning to validate that issues had been addressed where required. Similarly Integrated Compliance Solutions, who supplied Hemant to us, provided their quotations and the required documents (including reports, certificates and letters to council) as required without any problems.
In general, the engagement worked seamlessly and all was performed in a professional and timely manner. I would definitely recommend ICS and Hemant for future work of this type.
Andrew Hudson, Director Window Energy Solutions
Window Energy Solutions employed Heather of Integrated Compliance Solutions to design and produce a business profile booklet outlining and promoting our Company. It was to outline W.E.S. strengths, processes, procedures, experience and products. The brief was to produce a document of honesty and quality that we could present to prospective clients.
Initially I thought the process would require a one or two hour meeting for Integrated Compliance Solutions to build an understanding of our company. Heather and her colleague Stephen actually spent a whole day with me, understanding what W.E.S. are about and also giving fabulous business advice with regard to processes, procedures and documentation.
The completed booklet has now been delivered and it is even better than I had hoped. I have already given it to three contacts and the feedback on the booklet and the professionalism of W.E.S. has certainly made the process worthwhile. This business profile booklet, I believe, will help us to attain major clients with large contracts.
I would certainly recommend Heather and Integrated Compliance Solutions to anyone or any Company wishing to do a similar project.
Angelo Pignalosa, ROTHELOWMAN
We appointed Integrated Compliance Solutions as we wanted to proceed with implementing a Quality, OHS and Environmental management system and obtain accreditation.
We engaged ICS as an expert to assist us. ICS initially reviewed our current systems and processes, identifying any gaps and assisted us to fill these gaps and produce a Management System manual.
Everyone at ICS was very friendly to deal with and all requests were responded to promptly. The consultant Paul Lanagan was good and knowledgeable and assisted us in some areas outside of his formal paid sessions, ie telephone queries.
ICS offered an all round service which we were very happy with.
As a result of the project, it has brought us to the attention of gaps with regard to safety in the workplace.
The project has also prompted us to update our inspection processes to ensure that the fire safety procedures are maintained and it has also allowed personnel to come on board with regard to QA processes, ie reviewing of documentation.
We were pleased that the project was completed promptly and on budget.
Gee Singh, Senior Geotechnical Engineer, Ground Science Pty Ltd
We recently contracted ICS to assist us with one of the many steps required to be pre-qualified with a governmental organisation for the purpose of tendering. We were required to have an internal audit and accreditation of our Quality and OHS Management System.
Craig D’Souza, the consultant we worked with, had a great understanding of the nature of our business and he went through the whole process with me providing the necessary feedback and suggestions for continued improvement.
Following the internal audit, areas requiring improvement were discussed and suitably addressed under the close monitoring and supervision of Craig.
Working with ICS exceeded my expectations. Craig was willing to explain all aspects and factors of this process. He was always open to discussion and helped further enhance my understanding and knowledge of the OHS and Quality systems, as opposed to just providing yes and no answers.