Sian Duffin, Interactive Pty Ltd/Erase IT

Our own Quality and Compliance Manager became unwell suddenly and had to take leave. This resulted in us having no one to drive the system. Although we were certified to 9001, the absence of our Quality Manager resulted in some of the systems lapsing and some scheduled tasks needed driving to get us back on track. The first thing that Stephen did was to perform internal audits in seven areas to determine our level of compliance. That was a starting point and we worked on correcting any non-compliances in preparation for our external audit. Stephen then helped us through the external audits because he gained knowledge around our system and he used that knowledge to help guide the external auditor. Stephen was really good; he was very professional and knowledgeable about the standard and was able to provide us with really good advice. Without his help, the external audit may have resulted in non-compliance.