Obtain Your ISO 9001 Certification with Integrated Compliance Solutions
At Integrated Compliance Solutions, we offer Professional ISO 9001 Consulting services for Australian Businesses.
ISO 9001 Certification Specialists
At Integrated Compliance Solutions, we are specialists in ISO 9001 certification (sometimes called ISO 9001 Accreditation).
We help mature businesses develop effective compliance systems and solutions. When you work with us, our team of experts will assist improve your business and save you money, by:
- Integrating all your ISO standards (where possible) to create seamless systems for success;
- Minimising change by customising your business’ solution to your unique needs and culture;
- Creating user-friendly tools that are easy to maintain and change, as your needs do;
- Saving time and resources by limiting duplication of documentation;
A team of dedicated, expert, quality management system ISO 9001 consultants, we offer comprehensive guidance for the development and maintenance of your ISO 9001 certification. No matter where you are throughout Australia, our team of dedicated consultants can assist you through the process of developing an internal audit system that works for your business.
The following information may be useful in deciding whether your business should obtain the ISO 45001 Certification, and whether our ISO 45001 consultants may be useful in helping you do this.
Should Your Business Consider ISO 9001 Certification?
Tenders or contracts will often ask if you have either a certified ISO 9001 certification or a Quality Plan in place, and it is very important to know the difference.
A Quality Management System (often just called a “Business Management System”) provides a framework within which an organisation can keep track of and improve its performance and cut costs.
ISO 9001 certification, the International Quality Standard continues to be the world’s most recognised quality framework. It is now in use across all industry types and has a proven reputation for helping organisations achieve consistency in business processes, reduce waste and increase customer confidence.
An ISO Quality Plan (or Quality Assurance Plan), on the other hand, is like a mini Quality Management System that focuses on the product/service delivery provision of a particular contract or project. For example, Councils and Government departments frequently request a Quality Plan for sole contractors for whom a full ISO 9001 system would not be feasible or useful. It is also often a prerequisite to achieving government funding for particular projects. A Quality Plan usually forms the basis of an Engineering or Construction project plan.
The Benefits Of ISO 9001 Certification
Many savvy companies request help from our ISO 9001 consultants in order to help them achieve the ISO 9001 and develop a well-designed quality management system This is often because they have experienced Quality Systems which, due to cheap templates or poor design, have become a compliance burden. Because of this, they are determined not to make the same mistake again.
A poorly designed compliance-based Quality system can be worse than no systems at all: expensive, time consuming and frustrating. ICS systems, on the other hand, are designed with business growth in mind, NOT according to the clauses of the standard. They are document-light and built around what is already working well for you, to minimise change.
With this sort of intelligent design, clients can reliably expect the following benefits:
- Improves business performance and manages business risks: An ISO 9001 quality management system has been shown to improve business outcomes to assist organisations in better managing risk.
- Attracts investment, enhances brand reputation and removes barriers to trade: ISO 9001 certification can provide you with a competitive edge in the marketplace and raise the profile of your organisation brand. It can therefore be a useful promotional tool. It can also enable accessibility to new markets and customers by ensuring compliance to customer and international trade requirements.
- Increased customer satisfaction and retention: Having ISO 9001 certification sends a clear message to all interested parties that this is a company committed to high standards, continual improvement and one that is focused on customer satisfaction. A quality management system ensures that customer needs are considered and met.
- Reduced costs, reduced waste and increased efficiency: Research suggests that companies who invest in an ISO 9001 quality management system can benefit from higher sales and greater profitability through more efficient operations. By increasing the efficiency of business processes, your organisation can also dramatically reduce the incidence of rework and waste.
Our ISO 9001 Consulting Services
Maintaining and doing internal audits of your Quality management system can be a burden if you are a small business and don’t have anyone internally who is trained up in this area. Many businesses also see great benefit in getting a “helicopter view” of their business via some internal audits, risk assessments, site inspections and the like from an external Quality consultant.
Integrated Compliance Solutions can help you through this process regardless of whether you need a little or a lot of help. From conducting 1-2 audits per year to acting as an interim Quality Manager and taking care of the majority of the work, we have an option to suit your needs.
Our ISO 9001 certification, audit and consulting services ensure that your business complies with regulations and industry standards when an external audit is eventually required.
Contact us for More Information
View all our business assurance and quality services or contact us on 1300 132 745 for more information on our ISO 9001 consulting and internal auditor systems.
FAQs About ISO 9001 Certification
ISO 9001 is the internationally recognised standard for quality management systems. The standard consists of a range of principles that help businesses ensure they meet customer needs and needs of other stakeholders.
Obtaining the ISO 9001 is of benefit to businesses across Australia as it provides an outline of necessary infrastructure, procedures, processes and resources for companies to improve their performance through increased efficiencies, improved client service and enhanced product.
ISO 9001 is relevant for many organisations, with any organisation able to become ISO 9001 certified, regardless of its size, industry or location.
ISO Standards such as the ISO 9001 are not compulsory for Australian businesses. These standards have been developed by the International Standards Organisation (ISO) as a framework for improving quality management and providing standard best practices for businesses globally.
The ISO is a non-governmental organisation. Its goal is to design these standards and assist with their implementation across industries, however the organisation cannot enforce these it standards. The ISO is a voluntary body and as such, does not legislate or regulate its standards. However, in certain industries, some ISO standards can be a market requirement.
In addition, in some countries, certain ISO standards have been incorporated into the regulatory framework, with some included in governmental legislation. These ISO standards include areas such as health, safety and the environment, which are of benefit to the country and its population.
While obtaining ISO certification is not compulsory for businesses, many still adopt the standard due to its numerous benefits.
ISO 9001 is a practical and effective Quality Management System that has been designed with the aim of improving all business operation areas. Implementing the ISO 9001 standard helps to improve efficiencies in the important aspects of the business to ultimately benefit the business as a whole.
With the ISO 9001 in place, your business will develop management processes that provide a solid foundation for the organisation as a whole, which can lead to increased productivity and profit. This can also positively impact customer acquisition and retention.
The following are some of the key benefits of obtaining the ISO 9001 certification:
- Can be implemented by both small and large organisations
- Leads to better internal management
- Decrease in waste
- Improved efficiencies and employee productivity
- Increased profit
- Better customer retention and acquisition
- Measured results for continued success
- Standard is recognised worldwide
- ISO 9001 is compatible with other ISO standards
It’s important to be aware that some clients and potential clients may require a valid ISO 9001 certificate. Other clients may see it as an added extra when they are evaluating their choice between your business and other suppliers.
Having the ISO 9001: 2015 gives your customers added confidence that your business adheres to defined standards and procedures in your management systems. In addition, having the ISO 9001 can also indicate that they will receive the utmost standard of customer service from your business.
Recognised worldwide, your customers will understand the benefits of having the ISO 9001 and the advantages that it provides for them:
- Fewer mistakes
- Improved reporting
- Effective communications
- High-quality products and service
- Reliable production scheduling and delivery
In order to ensure they stay relevant, ISO standards are reviewed every five years and revised if necessary. ISO 9001:2015 recently replaced the previous version, ISO 9001:2008.
Problems that businesses face nowadays are different than those faced by businesses a decade ago. For example, increased globalization has resulted in a more complex supply chain and changed the way a number of businesses operate. Furthermore, with the widespread use of the internet, customers and other stakeholders have access to more information, which has shifted the balance of power into the hands of the consumer. As the business environment changes, the ISO standard must evolve too, and revisions to the ISO 9001 standards address these issues and many others.
ISO 9001: 2015 has replaced the 2008 version. The standard was revised to meet the current needs of the business environment, and as such it is recommended that businesses update their Quality Management System to reflect the changes of the new standard.
Every business is different, so the specific actions that you will have to take to update your Quality Management System to ISO 9001: 2015 will be unique to your business. However, the following steps may be a good starting point.
- Step 1: Ensure you are familiar with the new standard and understand exactly which parts have changed. A ‘correlation matrix’ can be helpful for this, which is available from iso.org (ISO/TC 176/SC 2).
- Step 2: Conduct a gap analysis to identify which parts of the new standard are not currently met by your organisation. This will allow you to pinpoint the next steps to take to fulfil the updated requirements.
- Step 3: Develop an implementation plan for your business.
- Step 4: Ensure you are communicating with all employees and stakeholders regarding their role in transitioning to the new standard. Appropriate training should be provided for necessary parties.
- Step 5: Start implementing the changes in your existing quality management system to the updated standard.
The most obvious change to the new ISO 9001: 2015 standard is its updated structure. Other ISO standards follow the same structure, known as the ‘High-Level Structure’. Previous ISO 9001 standards did not follow this structure, however the updated ISO 9001: 2015 does. This makes it easier for companies that are using multiple management systems. Another notable change is that the new standard puts more focus on risk-based thinking than previous standards.
Other key changes in the ISO 9001: 2015 standard are:
- Greater concentration on leadership
- Emphasis on risk and risk management strategies
- Focus on measurement of objectives and managing change
- Communication and awareness
- Less prescriptive requirements
Once the standard was released in 2015, companies had a 3-year period to transition to the new Quality Management System up to September 2018.
The ISO 9001 standard provides a framework of elements that guides businesses to implement an effective Quality Management System (QMS). The elements of the ISO standard are applicable to companies across any industry and can be applied to both product and service-based businesses. Due to the vast range of businesses the ISO 9001 can be applied to, the standard outlines which elements are mandatory for a certified Quality Management System, but does not detail how to implement these elements.
ISO 9001 requirements can be separated into eight main sections, known as ISO 9001 clauses. Clauses 1 to 3 of the standard do not address the requirements of the standard, but instead deal with the scope of the standard and provide references to understand the standard better as well as specifying terms and definitions. The remaining five of these clauses contain requirements that are mandatory for a Quality Management System, these are:
- General Quality Management System Requirements (clause 4): This section details the standard requirements of a Quality Management System, as well as necessary documentation requirements. It also details what is required for the Quality Manual, Control of Documents, and Control of Records.
- Management Responsibility (clause 5): The Management Responsibility section addresses requirements for customer commitment and focus, as well as Quality Policy and Quality Objectives. It covers the various elements involved with the planning of a Quality Management System, highlighting the need to define responsibility and authority and the importance of communication. It also details the specific requirements of the compulsory management review, including the mandatory inputs and outputs for the review.
- Resource Management (clause 6): Clause 6 deals with resource management, and is one of the shorter sections in the standard. It outlines the requirements of management in providing resources in the areas of infrastructure, work environment and human resources. This section highlights the importance of competence and awareness in the workplace and emphasises the need for training in human resources.
- Product Realization (clause 7): This section of the standard deals with the requirements of planning for a product or service. It details with how to determine and review the product requirements, the design and development of products and services, as well as purchasing, which leads to the provision of creating and supplying the product or service. This clause also outlines requirements that deal with the control of equipment that is used to monitor or evaluate the product or service. This is the only section of the standard that allows businesses to exclude certain parts that are not applicable to the business.
- Measurement, Analysis and Improvement (clause 8): Clause 8 is the last section of the standard. It outlines the steps to take to ensure your Quality Management System is working, as well as how to ensure it continues to improve. The Monitoring and Measurement section details requirements for assessing customer satisfaction, Internal Audits, and monitoring the product and processes. The section also outlines how to react to non-conforming products, through analysing and improvements, including how to take corrective and preventive actions.
The most difficult part of implementing the ISO 9001 standard, is to ensure that all policies, procedures, processes and records meet the needs of your business and customers, while also allowing for Quality Management System improvements. Continuously improving the system is one of the main reasons for implementing the ISO 9001 standard, as it benefits the company in the long run.
The total amount your business will pay for ISO 9001 will depend on a number of factors. The size of your company, complexity of your operations and whether you already have some elements of a quality management system in place will all affect the cost of the certification.
The main considerations when it comes to the cost of the certification are as follows:
- Registrar (also called Certification Body) Costs: A Registrar (or Certification Body) must perform the registration audit. The cost of the registrar depends on your organisation and its size and risk profile. Registrars charge based on the amount of time they have to spend working with your organisation, normally based on number of days.
- Internal Cost: While you may not have to pay monetary costs internally, the costs of your employees’ time can add up quickly. It can take a significant amount of time to build and implement the Quality Management System.
- External Costs: Depending on how you carry out the process, you may have external costs in the form of consultant fees or tools to help you with the development and implementation of the system.
There are three main options for an organisation considering implementing the 9001 Quality Management System. How you decide to implement the standard will impact the costs involved.
- Do it Yourself: Create your own documentation and develop your own training programs internally by interpreting the standard. This can be advantageous as you know your business better than anyone else, and will know the processes and systems that are most likely to work for you. However, obtaining ISO certification can be a big task that involves thorough understanding and interpretation of the standard as well as developing documentation and conducting staff training, so it can be a lot to take on internally. This option is particularly suitable if you have team members who can spend a significant amount of time on this as a project and preferably have considerable experience in working with the standards in the past.
- Use Pre-prepared Templates for Documentation and Pre-defined Training Programs: Applying documentation and training programs that have already been devised for the standard may help you implement the process more smoothly. You still do it internally, but with training and a system to follow, which can save you time and frustration. The caveat here is that templates only go so far and to be really effective, they should be high quality, industry-specific or just a guideline within which you can design your own system. Templates which are too generic will have a lot of irrelevant information and over-documentation which can bog down the process and create more work for you down the track. It can be hard to know what is necessary to keep and what isn’t unless you are experienced. Either way it is very important that whatever templates are used are customised to the point that they align as closely as possible with how you do business.
- Hire an ISO Consultant for Part or All of the Process.: Many businesses will use a combination of 1. or 2 plus using the support of a consultant to guide them in the right direction. For example a gap assessment at the start of the process and an action plan will help support companies who want to set up the system themselves but don’t want to reinvent the wheel. Periodic support throughout will ensure you are on the right track and meeting all the requirements.
A good consultant can save time and effort and mistakes due to lack of experience or over documenting.
There is also the option of a full-service approach to obtaining ISO certification where the consultant does everything for you. If you do not have the capacity to carry out the process internally or you have limited existing systems in place, this may be the most effective option. However, it is also the most expensive and may limit your opportunities to have understanding and ownership of your own system.
There are a number of available options for obtaining ISO 9001 certification. It’s important to remember that there’s no ‘one-size fits all’ approach, and you should choose the process that works best for your business.